Rentals Supervisor - Guest Experience (Part-Time)

Hersheypark; Hershey (PA); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free admission

Free parking

Discounts on food & shopping

Job summary

Hersheypark is seeking a Rentals Supervisor as a part-time team member to oversee Wheelchair Rentals and Stroller Rentals operations, lead shift meetings, maintain clean work areas, and ensure compliance with staffing and safety guidelines at Hershey, PA. You will deliver exceptional guest service and support the Guest Experience Department.

The role requires 18+ years of age, hospitality experience, and at least 1 year in a similar setting, with comfort using ticketing/digital systems and

Qualifications

• Must be 18 years of age or older.
• Industry Experience - Hospitality/Tourism
• Minimum of 1 year of experience.

Responsibilities

• Conduct location team shift meetings with employees, peers, and supervisors.
• Maintain a clean work area, including preparing and sweeping queue areas and work stations, ensuring walkways/paths are free of debris, and removing trash when necessary.
• Communicate with supervisor(s) regarding staffing needs. Coordinate team member break schedules and ensure compliance with Child Labor Laws
• Complete employee training at Wheelchair Rentals and Stroller Rentals locations and ensure employees have proper training documentation
• Coach employees and administer disciplinary action when necessary
• Adhere to Guest Experience standard operating procedures and understand Wheelchair Rental and Stroller Rental job processes. Ensure the Guest Experience team is operating in a safe and efficient manner and enforce safety guidelines
• Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, rental contracts, guest rental information, Electronic Convenience Vehicle (ECV) breakdown logs, cashier reconciliation reports, inventory tracking, and communication log updates
• Provide our guests with exceptional guest service, resolving all guest inquiries in a timely matter (including collaborating with other departments, when needed), and adhering to department and company service expectations
• Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs, including the Attraction Accessibility Program
• Participate in department leadership programs, including attending leadership development courses, trainings, and team meetings
• Work on a computer-based Point-of-Sale system while adhering to cashless handling procedures
• Communicate and work with other departments effectively to ensure the best possible experience for our guests. Assist in other areas of the Guest Experience Department as needed, including the Front Gate
• Perform other duties as assigned

Job description

Hersheypark is seeking a Rentals Supervisor as a part-time team member to oversee Wheelchair Rentals and Stroller Rentals operations, lead shift meetings, maintain clean work areas, and ensure compliance with staffing and safety guidelines at Hershey, PA. You will deliver exceptional guest service and support the Guest Experience Department.

The role requires 18+ years of age, hospitality experience, and at least 1 year in a similar setting, with comfort using ticketing/digital systems and