Rental Service Operations Leader — Tech Training & Safety

Thompson Machinery; Tennessee; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

World-class CAT training and developm

Tuition reimbursement

Tool purchase assistance

Annual boot stipend

Profit sharing

Job summary

Thompson Machinery is seeking a Rental Service Manager to oversee all service operations at the Rental Store facility in Tennessee. You will manage technicians, coordinate shop activities, and ensure timely return-to-ready metrics while maintaining safety standards.

You will hire and train rental technicians, set service procedures, and work within budget to optimize repair costs. This role emphasizes leadership, quality control, and customer-focused service.

Qualifications

• Three or more years of previous supervisory equipment service experience working on construction equipment.
• Background in service technician training and/or equipment service and maintenance training through accredited technical schools, rental dealerships or manufacturer factory training preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor all equipment repairs and maintenance and corresponding work orders.
• Provide high quality control standards while maintaining high level of equipment readiness.
• Address customer damage issues and accurately bill promptly.
• Motivate and coach technicians to exceed time and quality standards to comply with our measurable metrics.
• Evaluate performance of team members and identify appropriate skills training.
• Responsible for cost associated with repair and maintenance within allotted budgets.
• Coordinate daily rental plan with Rental Coordinators and Branch Manager.
• Maintain adequate staffing.
• Oversee parts spending to control unnecessary costs and submit warranty claims.
• Promote and drive a strong safety culture through disciplined leadership, accountability, and rewards.

Skills

Leadership

Communication skills

Education

3+ years supervisory equipment service experience

Service technician training or equipment maintenance training

Job description

Thompson Machinery is seeking a Rental Service Manager to oversee all service operations at the Rental Store facility in Tennessee. You will manage technicians, coordinate shop activities, and ensure timely return-to-ready metrics while maintaining safety standards.

You will hire and train rental technicians, set service procedures, and work within budget to optimize repair costs. This role emphasizes leadership, quality control, and customer-focused service.