Rental Service Manager

Thompson Machinery; Tennessee; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

World-class CAT training and developm

Tuition reimbursement

Tool purchase assistance

Annual boot stipend

Profit sharing

Job summary

Thompson Machinery is seeking a Rental Service Manager to oversee all service operations at the Rental Store facility in Tennessee. You will manage technicians, coordinate shop activities, and ensure timely return-to-ready metrics while maintaining safety standards.

You will hire and train rental technicians, set service procedures, and work within budget to optimize repair costs. This role emphasizes leadership, quality control, and customer-focused service.

Qualifications

• Three or more years of previous supervisory equipment service experience working on construction equipment.
• Background in service technician training and/or equipment service and maintenance training through accredited technical schools, rental dealerships or manufacturer factory training preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor all equipment repairs and maintenance and corresponding work orders.
• Provide high quality control standards while maintaining high level of equipment readiness.
• Address customer damage issues and accurately bill promptly.
• Motivate and coach technicians to exceed time and quality standards to comply with our measurable metrics.
• Evaluate performance of team members and identify appropriate skills training.
• Responsible for cost associated with repair and maintenance within allotted budgets.
• Coordinate daily rental plan with Rental Coordinators and Branch Manager.
• Maintain adequate staffing.
• Oversee parts spending to control unnecessary costs and submit warranty claims.
• Promote and drive a strong safety culture through disciplined leadership, accountability, and rewards.

Skills

Leadership

Communication skills

Education

3+ years supervisory equipment service experience

Service technician training or equipment maintenance training

Job description

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

The Rental Service Manager position is responsible for managing all service operations within the Rental Store facility. Reporting to the Rental Store Branch Manager, the position oversees and directs the company’s skilled service technicians and support staff and service shop activities and corresponding work orders for the Cat Rental Store location.

The position plays an integral role in hiring and training rental technicians, setting service shop procedures and standards, and overseeing service shop safety. Coordinates technician training and sharing of technical and new model information. Assists Rental Store Manager and technicians in prioritizing and completing service responsibilities and delivering return-to-ready metrics for the Rental Store.

Essential Duties & Responsibilities

• Monitor all equipment repairs and maintenance and corresponding work orders
• Provide high quality control standards while maintaining high-level of equipment readiness
• Address customer damage issues and accurately bill promptly
• Motivate and coach technicians to exceed time and quality standards to comply with our measurable matrixes
• Evaluate performance of team members and identify appropriate skills training
• Responsible for cost associated with repair and maintenance within allotted budgets
• Coordinate daily rental plan with Rental Coordinators and Branch Manager.
• Maintain adequate staffing
• Oversee parts spending to control unnecessary costs and submit warranty claims
• Promote and drive a strong safety culture through disciplined leadership, accountability, and rewards
• May have to lift up to 25-30 pounds on occasion.
• May work in an environment where hazards are present.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
• Other duties as assigned.

What We Expect Of You

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

Basic Qualifications

EDUCATION & EXPERIENCE

• Three or more years of previous supervisory equipment service experience working on construction equipment, preferably within the equipment rental industry
• Background in service technician training and/or equipment service and maintenance training through accredited technical schools, rental dealerships or manufacturer factory training preferred

Knowledge, Technical Skill, & Abilities

• Excellent written and verbal communication skills

What’s In It For You

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.