Rental Service Manager

THOMPSON MACHINERY; Thompson's Station (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental insurance

401k matching

Paid holidays

Job summary

Thompson Machinery is seeking a Rental Service Manager to lead all service operations at the Rental Store facility in Middle Tennessee. You will supervise technicians, coordinate work orders, and drive return-to-ready metrics in a fast-paced environment.

Key responsibilities include staffing, training, safety leadership, and cost control while delivering high-quality repairs and customer satisfaction. This role requires strong communication and a track record of team leadership.

Qualifications

• Three or more years of supervisory equipment service experience.
• Background in service technician training and/or equipment service and maintenance training.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee and direct service technicians and support staff and service shop activities and corresponding work orders.
• Hire and train rental technicians; establish service shop procedures and safety standards.
• Coordinate daily rental plans with Rental Coordinators and Branch Manager; manage staffing and costs.

Skills

Supervisory leadership

Communication skills

Team coaching

Education

Accredited technical school training

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Rental Service Manager position is responsible for managing all service operations within the Rental Store facility. Reporting to the Rental Store Branch Manager, the position oversees and directs the company’s skilled service technicians and support staff and service shop activities and corresponding work orders for the Cat Rental Store location.

The position plays an integral role in hiring and training rental technicians, setting service shop procedures and standards, and overseeing service shop safety. Coordinates technician training and sharing of technical and new model information. Assists Rental Store Manager and technicians in prioritizing and completing service responsibilities and delivering return-to-ready metrics for the Rental Store.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitor all equipment repairs and maintenance and corresponding work orders
• Provide high quality control standards while maintaining high-level of equipment readiness
• Address customer damage issues and accurately bill promptly
• Motivate and coach technicians to exceed time and quality standards to comply with our measurable matrixes
• Evaluate performance of team members and identify appropriate skills training
• Responsible for cost associated with repair and maintenance within allotted budgets
• Coordinate daily rental plan with Rental Coordinators and Branch Manager.
• Maintain adequate staffing
• Oversee parts spending to control unnecessary costs and submit warranty claims
• Promote and drive a strong safety culture through disciplined leadership, accountability, and rewards
• May have to lift up to 25-30 pounds on occasion.
• May work in an environment where hazards are present.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
• Other duties as assigned.

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• Three or more years of previous supervisory equipment service experience working on construction equipment, preferably within the equipment rental industry
• Background in service technician training and/or equipment service and maintenance training through accredited technical schools, rental dealerships or manufacturer factory training preferred

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

• Excellent written and verbal communication skills

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.