Equipment Rentals Specialist

Thompson Marine; Conyers, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Thompson Tractor is seeking a Rental Coordinator to manage equipment rentals and customer interactions in a fast-paced office/shop setting. You will track inventory, coordinate inspections, and assist sales with rental terms while ensuring accurate paperwork and timely billing.

The role requires a high school diploma (Bachelor's preferred), strong computer skills, and knowledge of the material handling industry. Lift truck operator certification and OSHA training are a plus.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Proficiency in using personal computers with basic typing skills.
• Previous experience and a working knowledge of the material handling industry and related equipment.
• Certified Lift Truck Operator with OSHA Safety Training.
• Compliance Training.

Responsibilities

• Track inventory of machines, batteries, and attachments.
• Coordinate machine inspections and preparation prior to delivery and upon return from customer rentals in collaboration with the Service Department.
• Communicate rental rates, availability, and terms to customers and sales representatives.
• Obtain credit approval from the Credit Department before processing any rental or releasing equipment from the facility.
• Ensure all required documents are accurately completed and signed by the customer.
• Set up rental agreements and update the computer system as needed.
• Submit completed paperwork to the Accounting Department promptly.
• Arrange inbound and outbound transportation for equipment.
• Monitor equipment repairs, maintenance, and abuse-related expenses.
• Ensure billing and credit adjustments are processed accurately and in a timely manner.
• Negotiate fair resolutions for customer complaints.
• Perform other duties as assigned by the Supervisor.

Skills

Verbal communication

Written communication

Customer service

Time management

Computer skills

Professional telephone etiquette

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

AX (Microsoft Dynamics AX)

Job description

Thompson Tractor is seeking a Rental Coordinator to manage equipment rentals and customer interactions in a fast-paced office/shop setting. You will track inventory, coordinate inspections, and assist sales with rental terms while ensuring accurate paperwork and timely billing.

The role requires a high school diploma (Bachelor's preferred), strong computer skills, and knowledge of the material handling industry. Lift truck operator certification and OSHA training are a plus.