Rental Sales & Service Pro

GSP Transportation Inc; Chattanooga (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

GSP Transportation Inc. is seeking a Customer Service Agent in Chattanooga, TN to welcome customers, understand needs, and explain rental options. The role emphasizes sales-oriented service, relationship building, and delivering exceptional experiences from reservation to return.

The position requires at least 1 year of sales or customer service experience, 21+ with a valid license, and flexibility including nights and weekends. Proficiency with Word/Excel and strong communication are essential.

Qualifications

• 1+ year of sales or customer service experience.
• Must be 21+ with valid driver's license.
• Open availability including nights, weekends, holidays.
• Proficient with Word and Excel.
• Strong written and verbal communication.

Responsibilities

• Provide prompt, professional service throughout the customer journey, including reservations, vehicle pickup, returns, and issue resolution.
• Explain rental terms, vehicle features, rates, and available services clearly and accurately.
• Confirm customer eligibility, prepare rental agreements, process payments, and maintain accurate records.
• Engage customers in consultative sales conversations, identify their needs, and confidently recommend protection products, vehicle upgrades, fuel options, and additional equipment that add value to their rental experience.
• Meet or exceed sales goals by maximizing each interaction and converting opportunities into solutions.

Skills

Customer service

Sales

Teamwork

Data entry

Typing

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

GSP Transportation Inc. is seeking a Customer Service Agent in Chattanooga, TN to welcome customers, understand needs, and explain rental options. The role emphasizes sales-oriented service, relationship building, and delivering exceptional experiences from reservation to return.

The position requires at least 1 year of sales or customer service experience, 21+ with a valid license, and flexibility including nights and weekends. Proficiency with Word/Excel and strong communication are essential.