Car Rental Sales Specialist

GSP Transportation Inc; Alcoa (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

GSP Transportation Inc in Alcoa, TN is seeking a friendly Customer Service Agent to greet customers and ensure a smooth car rental transaction by following all SOPs and work instructions.

The CSA offers optional supplementary products, handles phone and counter inquiries, addresses concerns, and guides customers through the rental process, with a focus on outstanding service and meeting sales goals.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and satisfactory motor vehicle report.
• Excellent problem‑solving skills.
• Basic computer skills including data entry, typing, and experience with Word/Excel.
• Customer service and sales orientation.
• Ability to work well with a team.

Responsibilities

• Handle rental car transactions to accommodate customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or route customer-related issues
• Complete, review, and submit various reports to the supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in the computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

Skills

Customer service

Sales orientation

Problem solving

Teamwork

Data entry

Typing

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

GSP Transportation Inc in Alcoa, TN is seeking a friendly Customer Service Agent to greet customers and ensure a smooth car rental transaction by following all SOPs and work instructions.

The CSA offers optional supplementary products, handles phone and counter inquiries, addresses concerns, and guides customers through the rental process, with a focus on outstanding service and meeting sales goals.