Rental Return & Customer Experience Specialist

GSP Transportation Inc; Wilmington (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) Savings

401(k) Matching

Flexible Spending Accounts

Health Savings Account

Life Insurance

PTO

Employee Assistance Program

Employee Discounts

On-the-job Training

Advancement Opportunities

Referral Program

Job summary

GSP Transportation Inc in Wilmington, NC seeks a Rental Return Agent to deliver friendly, efficient service through the rental process and help customers with returns. You will greet customers, assist with luggage, review charges, and ensure accurate receipts while inspecting vehicles for damage and fuel levels.

Maintain an organized lot, support vehicle cleaning, and be knowledgeable about rental documents, surcharges, and coverage options. 401(k), health, and other benefits apply.

Qualifications

• Must have a valid driver’s license and a satisfactory MVR.
• Must be 21+ or have a license for 3+ years.
• Strong problem-solving and reliable data entry skills.
• Basic computer skills including Word and Excel.

Responsibilities

• Greet customers as they arrive and assist with luggage as needed.
• Advise on rental charges and provide accurate receipts.
• Inquire about service and satisfaction levels.
• Inspect vehicles for damage and fuel level; complete service alerts.
• Maintain an organized lot and support cleaning and turnover tasks.
• Understand damage reporting procedures and carry out related duties.

Skills

Problem-solving

Data entry

Customer service

Sales orientation

Teamwork

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

GSP Transportation Inc in Wilmington, NC seeks a Rental Return Agent to deliver friendly, efficient service through the rental process and help customers with returns. You will greet customers, assist with luggage, review charges, and ensure accurate receipts while inspecting vehicles for damage and fuel levels.

Maintain an organized lot, support vehicle cleaning, and be knowledgeable about rental documents, surcharges, and coverage options. 401(k), health, and other benefits apply.