Rental Return Agent — Customer Service & Career Growth

GSP Transportation; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Savings

401(k) matching

Flexible spending accounts

Health savings account

Life insurance

Paid time off (PTO)

Employee Assistance Program

Employee Discounts

On-the-job training

Opportunities for advancement

Referral Program

Job summary

GSP Transportation is seeking a Rental Return Agent at our Wilmington, NC airport location. You will provide friendly, efficient service through the rental car process and assist customers with the return experience.

Luggage help, charge explanations, and vehicle inspections are part of the role. Ideal candidates will have a valid driver's license with a clean MVR, basic computer skills (Word/Excel), and a positive, team-focused attitude.

Qualifications

• Must show a valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
• Must be 21 years of age or have a driver's license for 3 years.
• Excellent problem-solving skills.
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel.
• Ability to work with precision, speed, and a positive attitude.
• Ability to work well with a team.
• Customer service and sales orientation.
• High school diploma or equivalent.

Responsibilities

• Greet customers upon arrival.
• Assist customers with luggage.
• Advise and review rental charges and provide an accurate receipt.
• Inquire about service and satisfaction.
• Inspect the vehicle and determine the fuel tank level.
• Complete a service alert for any mechanical or body damage reported by customers.
• Identify vehicles on hold for turnback, time, mileage, recall, or other locks, and verify their movement to the proper lot location.
• Assist the service department with vehicle cleaning as needed.
• Keep the lot organized for ease of access and traffic flow.
• Maintain knowledge of rental/return documents, fuel services, surcharges, and optional coverage.
• Understand the damage/loss reporting procedure.
• Perform additional related duties as required or assigned.

Skills

Customer service

Team player

Problem solving

Data entry

Microsoft Word/Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Computer basics

Job description

GSP Transportation is seeking a Rental Return Agent at our Wilmington, NC airport location. You will provide friendly, efficient service through the rental car process and assist customers with the return experience.

Luggage help, charge explanations, and vehicle inspections are part of the role. Ideal candidates will have a valid driver's license with a clean MVR, basic computer skills (Word/Excel), and a positive, team-focused attitude.