Rental Return & Customer Service Specialist – Growth Path

GSP Transportation; Alcoa (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) Retirement Savings

Health savings account

Life insurance

Paid time off (PTO)

Employee Discounts

On-the-job training

Opportunities for advancement

Job summary

GSP Transportation in Alcoa, TN, is seeking a Rental Return Agent who provides friendly, efficient service throughout the rental return process and assists customers with the return experience.

Responsibilities include greeting customers, inspecting vehicles, reviewing charges, and maintaining organized lots while staying informed about rental documents, fuel services, surcharges, and coverage options.

Qualifications

• Must show proof of a valid driver's license and satisfactory MVR.
• Must be 21 years of age or have a driver's license for 3 years.
• Excellent problem-solving skills.
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
• Ability to complete tasks with precision, speed, and a positive attitude
• Ability to work well with a team
• Customer service and sales orientation
• Passion for helping others
• High school diploma or equivalent

Responsibilities

• Greet all customers as they arrive
• Assist customers with luggage
• Advise and review rental charges and provide an accurate receipt
• Inquire about service and satisfaction
• Inspect the vehicle and determine the fuel tank level
• Complete a service alert for any mechanical or body damage reported by customers
• Identify vehicles on hold for turnback, time, mileage, recall, or other locks, and verify their movement to the proper lot location
• Assist the service department with vehicle cleaning as needed
• Keep the lot organized for ease of access and traffic flow
• Maintain knowledge of rental/return documents, fuel services, surcharges, and optional coverage
• Understand the damage/loss reporting procedure
• Perform additional related duties as required or assigned

Skills

Customer service

Problem solving

Teamwork

Data entry

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

GSP Transportation in Alcoa, TN, is seeking a Rental Return Agent who provides friendly, efficient service throughout the rental return process and assists customers with the return experience.

Responsibilities include greeting customers, inspecting vehicles, reviewing charges, and maintaining organized lots while staying informed about rental documents, fuel services, surcharges, and coverage options.