Rental Operations Supervisor: Fleet & Customer Service

Mike-Albert-Leasing,-Inc; Cincinnati (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Mike-Albert-Leasing,-Inc is seeking a rental department supervisor in Cincinnati. The role involves coordinating daily operations, supervising Rental Associates, and ensuring timely insurance verification and payments.

You will generate reports for management and act as the main point of contact for fleet leasing clients. The candidate should have strong leadership, organizational, and customer service skills, with a track record of managing a team in a fast-paced environment.

Qualifications

• Minimum 2 years of rental experience.
• Preference for leadership or supervisory experience.
• Valid Driver License with good driving record.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Coordinate day-to-day operations of the Rental Department.
• Supervise Rental Associates; hire, train, and evaluate staff as needed.
• Enter approved new corporate/billing accounts into the rental system.
• Run bi-weekly AR aging reports and coordinate collections for past due accounts.
• Prepare Daily Business Reports and communicate with Accounting.
• Generate utilization reports from rental system software for the Rental Manager.
• Serve as primary contact for fleet leasing clients requiring rental vehicles.
• Handle internal and external customer service issue follow-ups.
• Provide backup coverage for Rental Employees (answering phones, booking reservations, printing contracts).
• Verify customer insurance meets minimum coverage, process payments, and prepare vehicles for rental.

Skills

Leadership experience

Customer service orientation

Relationship-building

Attention to detail

Staff management

Office software

Communication skills

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Excel

Word

Job description

Mike-Albert-Leasing,-Inc is seeking a rental department supervisor in Cincinnati. The role involves coordinating daily operations, supervising Rental Associates, and ensuring timely insurance verification and payments.

You will generate reports for management and act as the main point of contact for fleet leasing clients. The candidate should have strong leadership, organizational, and customer service skills, with a track record of managing a team in a fast-paced environment.