Rental Operations Specialist

Burwell Material Handling; Chesapeake (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

3 weeks PTO

Paid parental leave

Volunteer time off

Growth opportunities

Drug test & background check

Equal opportunity employer

Job summary

Burwell Material Handling in Chesapeake, VA is hiring a Rental Coordinator to support the rental department, coordinate activity, track inventory, and deliver outstanding service to customers and teammates.

If you are organized, dependable, and thrive in a fast-moving team, you’ll fit right in. This role requires strong communication, Microsoft Office skills, and a valid driver's license; driving duties may be involved.

Qualifications

• Experience in rental coordination or customer service is required.
• Strong organizational and multitasking skills.
• Clear and professional communication style.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Self-motivated, dependable, and works well with others.
• Strong attention to detail and follow-through.
• Must have a valid driver’s license and clean driving record.
• Ability to meet the physical demands of the role, including sitting, standing, walking and lifting.

Responsibilities

• Handle inbound phone calls from customers and team members.
• Manage the rental process for the branch—quote equipment, coordinate deliveries and pickups, handle billing, and monitor rental inventory.
• Prepare rental agreements and ensure accurate documentation.
• Assist with collection efforts on past-due rental invoices when needed.
• Keep internal teams updated on equipment statuses and completed tasks.
• Track and report KPIs like utilization, dormancy, and fleet rightsizing.

Skills

Rental coordination

Customer service

Organizational skills

Communication

Microsoft Office

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Burwell Material Handling in Chesapeake, VA is hiring a Rental Coordinator to support the rental department, coordinate activity, track inventory, and deliver outstanding service to customers and teammates.

If you are organized, dependable, and thrive in a fast-moving team, you’ll fit right in. This role requires strong communication, Microsoft Office skills, and a valid driver's license; driving duties may be involved.