Rental Coordinator

Burwell Material Handling; Chesapeake (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

3 weeks PTO

Paid parental leave

Volunteer time off

Growth opportunities

Drug test & background check

Equal opportunity employer

Job summary

Burwell Material Handling in Chesapeake, VA is hiring a Rental Coordinator to support the rental department, coordinate activity, track inventory, and deliver outstanding service to customers and teammates.

If you are organized, dependable, and thrive in a fast-moving team, you’ll fit right in. This role requires strong communication, Microsoft Office skills, and a valid driver's license; driving duties may be involved.

Qualifications

• Experience in rental coordination or customer service is required.
• Strong organizational and multitasking skills.
• Clear and professional communication style.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Self-motivated, dependable, and works well with others.
• Strong attention to detail and follow-through.
• Must have a valid driver’s license and clean driving record.
• Ability to meet the physical demands of the role, including sitting, standing, walking and lifting.

Responsibilities

• Handle inbound phone calls from customers and team members.
• Manage the rental process for the branch—quote equipment, coordinate deliveries and pickups, handle billing, and monitor rental inventory.
• Prepare rental agreements and ensure accurate documentation.
• Assist with collection efforts on past-due rental invoices when needed.
• Keep internal teams updated on equipment statuses and completed tasks.
• Track and report KPIs like utilization, dormancy, and fleet rightsizing.

Skills

Rental coordination

Customer service

Organizational skills

Communication

Microsoft Office

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

At Burwell Material Handling, we’re all about people — our team, our customers, and the communities we serve. What started as C & B Material Handling has grown into Burwell because of the people behind it. Every employee, every connection, and every customer relationship helped shape who we are today. We’ve built our reputation by delivering reliable equipment solutions, automation systems, and industrial sales and rentals with a personal touch—and we’re proud of the team that makes it all happen.

We’re growing, and we’re looking for forward-thinking, motivated teammates who want to help build something meaningful—where your contributions count, and your voice is heard.

About The Role

Burwell Material Handling is hiring a Rental Coordinator. In this role, you’ll support the rental department by coordinating rental activity, tracking inventory, and helping deliver excellent service to internal and external customers. If you're organized, dependable, and enjoy being at the center of a fast-moving team, we want to hear from you!

What You’ll Do

• Handle inbound phone calls from customers and team members.
• Manage the rental process for the branch—quote equipment, coordinate deliveries and pickups, handle billing, and monitor rental inventory.
• Prepare rental agreements and ensure accurate documentation.
• Assist with collection efforts on past-due rental invoices when needed.
• Keep internal teams updated on equipment statuses and completed tasks.
• Track and report KPIs like utilization, dormancy, and fleet rightsizing.

Skills & Experience We’re Looking For

• Experience in rental coordination or customer service is required.
• Strong organizational and multitasking skills.
• Clear and professional communication style.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Self-motivated, dependable, and works well with others.
• Strong attention to detail and follow-through.
• Must have a valid driver’s license and clean driving record.
• Ability to meet the physical demands of the role, including sitting, standing, walking and lifting.

Benefits

All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.

• Competitive pay based on experience
• Excellent benefits starting day one – Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
• Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
• Paid parental leave for moms and dads
• Opportunities for growth and internal promotion
• Annual Community Impact Day – paid volunteer time in the places we work and live

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

If you're looking to build a meaningful career, we’re excited to support your goals and help you grow with us.

#BMH