Customer Service Representative

ADMAR SUPPLY CO INC; Town of Cicero (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

ADMAR SUPPLY CO INC is seeking a Customer Service Representative to greet customers, drive sales and rental revenue, and deliver outstanding service. You will quote rental rates, process reservations, and assist both walk-in and call-in customers.

The role emphasizes product knowledge, ERP familiarity, and a proactive approach to enhancing the customer experience in a fast-paced warehouse environment.

Qualifications

• Proven customer service experience with a consultative approach.
• Ability to calculate discounts, rates, and percentages.
• Strong computer and keyboarding skills (MS Office).
• Experience in equipment rental or counter roles is preferred.
• Eagerness to learn new equipment and online learning.
• Excellent verbal communication abilities.

Responsibilities

• Greet customers in person or by phone and provide a warm, helpful first impression.
• Write contracts, process reservations, and assign equipment.
• Quote rental rates during calls for quick, one-call resolution.
• Serve as product expert and consultant to customers.
• Handle small equipment sales for walk-in customers.
• Maintain showroom organization and suggest improvements for customer experience.

Skills

Phone skills

Customer service

Numerical skills

Fast-paced work

Closing sales

ERP knowledge (Acumatica)

Education

High School Diploma or equivalent

Tools

Acumatica ERP

Job description

Description

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

• Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in.
• Writes contracts , process reservations, and assigns equipment
• Quotes rental rates during the phone conversation (one call resolution).
• Product expert and consultant to the customers
• Handles small equipment sales for walk-in customers.
• Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
• Establish and maintain a professional relationship with all customers(External and Internal)
• Accountable for managing the equipment rental guidelines and policies.
• The ability and internal desire to learn and pursue self-improvement
• Support and act as liaison to the outside sales force.
• The ability to work independently in a fast-paced environment.
• Performs other duties as assigned.

Skills:

• Exceptional phone skills, customer service skills and common sense.
• The ability to calculate figures; such as discounts, interest, and percentages.
• Excel in a fast paced, highly urgent environment
• Ability to think on your feet, and natural inclination to go the extra mile to help the customer
• The ability to close the sale.
• Accumatica or other ERP system knowledge a plus

Experience/Education:

• High School Diploma or equivalent.
• 2 - 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
• Highly competent computer and keyboarding skills (Microsoft Office)
• The desire to learn new equipment and do on-line learning.
• Strong verbal communication skills.
• Prior experience of working with a variety of construction equipment a plus.
• Verifiable references and a work history

Physical Demands:

• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.