Rental Coordinator

Ohio Machinery Company; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay rate

Vacation and personal time

401(k) Match

Health Insurance options including HSA

Dental and Vision insurance

Life Insurance and Disability coverage

Scholarship opportunities through the

Company SuccessShare bonuses

Job summary

Ohio CAT, a division of Ohio Machinery Co., is seeking a Rental Coordinator in Columbus, OH. You will be the primary contact for customers, sales staff, and colleagues for the CAT Rental Store and will coordinate rental sales and support services, ensuring smooth information flow and responsive reservations.

Responsibilities include determining customer rental needs, handling reservations, and maintaining excellent service levels while working in a fast-paced environment.

Qualifications

• Minimum high school diploma or equivalent.
• Three years’ experience in customer service, preferred in heavy equipment or rental.
• Excellent MS Office skills.
• Must explain LDW policy and equipment applications clearly.
• Understand and communicate rental equipment usage and services offered.
• Strong written and verbal communication skills are essential.

Responsibilities

• Primary contact for customers, salesmen and other company personnel for the CAT Rental Store.
• Coordinate rental sales/support services, communication and information flow of the branch equipment rental fleet.
• Determine customer rental needs and handle all corresponding rental reservations.

Skills

Customer service

Multitasking

Organized

Mechanical aptitude

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Find YOUR fit at Ohio CAT (A division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Hours: 7am-4pm

Job Summary: This individual will be the primary contact for all customers, salesmen and other company personnel for the CAT Rental Store. The Rental Coordinator is responsible for coordinating the rental sales/support services, communication, and information flow of the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

Essential Functions and Responsibilities:

• Strong customer service skills.
• Ability to handle multiple tasks.
• Organized and detail oriented.
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

Minimum Skills and Qualifications:

• High school diploma or equivalent required.
• Three years’ experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills – MS Office proficiency required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

Employee Benefits:

• Competitive pay rate
• First-year vacation and personal time, increasing with years of service.
• 401(k) Match and employer discretionary contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar to dollar match up to $1,200 per year.
• Dental and Vision insurance
• Credit Union access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.