Rental Car Experience & Sales Specialist

Hertz Global Holdings, Inc.; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Job summary

Hertz Global Holdings, Inc. in Washington, DC area seeks a customer service focused associate for car rental operations.

You will assist customers with reservations, processing rentals, preparing vehicles and handling after-rental inquiries to ensure a smooth experience. Responsibilities include answering phone inquiries about rental programs, explaining procedures, maximizing revenue opportunities, and ensuring vehicles are clean and fueled for customer pick-up.

Qualifications

• Fast-paced environment experience.
• Professionalism, enthusiasm, and outstanding communication.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver's license with clean driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with post rental inquiries involving the rental and billing process.
• Work in a fast-paced environment while providing helpful customer service that enhances the rental experience.
• Answer phone inquiries about rental programs, requirements, billing, extensions, roadside assistance, and more.
• Communicate the Hertz/Lyft/Uber Rental Car Program and Procedures effectively.
• Maximize revenue opportunities by actively soliciting business after inquiries and overcoming objections.
• Ensure vehicles are prepared for customer pick-up, including inspection for damage, cleaning, fueling, and fluid checks.

Skills

Customer service

Communication skills

Time management

Organizational skills

Computer literacy

Driver's license

Teamwork

Flexibility

English proficiency

Job description

Hertz Global Holdings, Inc. in Washington, DC area seeks a customer service focused associate for car rental operations.

You will assist customers with reservations, processing rentals, preparing vehicles and handling after-rental inquiries to ensure a smooth experience. Responsibilities include answering phone inquiries about rental programs, explaining procedures, maximizing revenue opportunities, and ensuring vehicles are clean and fueled for customer pick-up.