Dynamic Rental Car Guest Services Specialist

Hertz Global Holdings, Inc.; Madison (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Monthly incentives

Job summary

Hertz in Madison, WI seeks a Rental Car Customer Service Associate to create a smooth rental experience from start to finish. You will assist customers with rentals and returns, offer products, shuttle customers, and help ensure vehicles are clean, fueled, and ready for pick-up.

This is a fast-paced, customer-facing role that blends service, sales support, and hands-on vehicle operations. Strong English, teamwork, and attention to detail are essential; weekend and overtime shifts may be required.

Qualifications

• A passion for customer service and going the extra mile.
• Self-motivation to meet goals and support sales opportunities.
• Strong attention to detail, organization, and time management.

Responsibilities

• Provide friendly, professional, and efficient service throughout the rental and return process.
• Greet customers, answer questions, provide directions, and share local information.
• Use sales techniques to understand customer needs and offer products and services.
• Prepare rental documents, review terms and charges, ensure customer understanding.
• Qualify customers according to rental requirements and follow Hertz policies.
• Assist with queues, phone inquiries, and issue resolution to minimize wait times.
• Shuttle customers as needed and support smooth movement within the location.
• Ensure vehicles are clean, fueled, inspected, and ready for pick-up.
• Communicate clearly and work as a team to own the customer experience.

Skills

Customer service

Sales

Communication skills

Teamwork

Attention to detail

English proficiency

Job description

Hertz in Madison, WI seeks a Rental Car Customer Service Associate to create a smooth rental experience from start to finish. You will assist customers with rentals and returns, offer products, shuttle customers, and help ensure vehicles are clean, fueled, and ready for pick-up.

This is a fast-paced, customer-facing role that blends service, sales support, and hands-on vehicle operations. Strong English, teamwork, and attention to detail are essential; weekend and overtime shifts may be required.