Rental Car Customer Experience Specialist

Hertz; Saint Paul (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Hertz in Saint Paul, MN seeks a Rental Car Customer Service Associate to deliver a smooth rental experience from start to finish. You will assist customers with rentals and returns, promote Hertz products, shuttle customers, and help ensure vehicles are clean, fueled, and ready for pickup.

This fast-paced, customer-facing role combines service, sales support, and hands-on vehicle operations, with wage of $19.00/hour plus monthly incentives. Join a team-focused environment at Hertz in Minnesota.

Qualifications

• Demonstrated passion for customer service and going the extra mile.
• Self-motivation to meet goals and support sales opportunities.
• Strong attention to detail, organization, and time management.
• Comfort working in a fast-paced environment with varied tasks.
• Professionalism and effective interpersonal skills.
• Experience in a customer-facing environment is preferred.

Responsibilities

• Provide friendly, professional service throughout the rental and return process.
• Greet customers, answer questions, provide directions, and share local information.
• Use approved techniques to understand needs and offer optional products/services.
• Prepare rental documents, review terms and charges, ensure understanding.
• Qualify customers according to rental requirements and Hertz policies.
• Assist with queues, phone inquiries, and issue resolution to minimize wait times.
• Shuttle customers as needed and support smooth movement at the location.
• Ensure vehicles are clean, fueled, and ready for pickup; inspect for damage.
• Communicate clearly and work as part of a team to enhance the customer experience.

Skills

Customer service

Sales support

Communication skills

Teamwork

Time management

Problem solving

Tools

Multiple systems

Job description

Hertz in Saint Paul, MN seeks a Rental Car Customer Service Associate to deliver a smooth rental experience from start to finish. You will assist customers with rentals and returns, promote Hertz products, shuttle customers, and help ensure vehicles are clean, fueled, and ready for pickup.

This fast-paced, customer-facing role combines service, sales support, and hands-on vehicle operations, with wage of $19.00/hour plus monthly incentives. Join a team-focused environment at Hertz in Minnesota.