Part Time Customer Service Associate

Hertz; Cedar Rapids (IA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

40% Hertz rental

401(k) matching

Paid parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance

Theme park tickets

Gym discounts

Job summary

Hertz in Cedar Rapids, IA is seeking a Customer Experience Associate to deliver exceptional customer service and resolve issues at the counter with hospitality. You will act as the primary NPS liaison for management, analyze feedback, and drive improvements across the location.

Strong leadership and communication are essential for coaching staff and maintaining service standards. The role emphasizes first-contact resolution, customer satisfaction, and adherence to corporate policies, with

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Responsibilities

• Provide customer service that is above and beyond to enhance satisfaction and retention.
• Serve as the primary NPS liaison, updating performance actions and decisions.
• Analyze NPS results to identify causes and implement improvement plans.
• Guide and coach employees to improve understanding of customer needs and service quality.
• Ensure compliance with corporate policies and procedures across staff.

Skills

Customer service

Operations experience

Sales experience

Communication skills

Leadership

Problem solving

Job description

Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $16.25/hr.

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Info

• Job Identification 41652
• Job Category Customer Experience
• Posting Date 08/05/2026, 07:18 PM
• Locations 9505 18th St SW, Cedar Rapids, IA, 52404, US