Customer Service Associate

Hertz; Kansas City (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Hertz in Kansas City, MO is seeking a Rental Car Customer Service Associate to guide customers through rental and return processes, promote optional products, and support smooth vehicle operations.

You will greet customers, explain terms, coordinate shuttle service, ensure vehicles are clean and fueled, and work with a team to deliver a positive, efficient experience.

Qualifications

• Passion for customer service and willingness to go the extra mile.
• Self-motivation to meet goals and support sales opportunities.
• Strong attention to detail, organization, and time management.
• Ability to work in a fast-paced environment with varied tasks.
• Proficiency with computers, including typing and multi-system navigation.
• Clear verbal and written English communication; multilingual candidates welcome.

Responsibilities

• Provide friendly, professional service throughout rental and return processes.
• Greet customers, answer questions, give directions, and share local information.
• Use approved sales techniques to identify needs and offer add-ons/services.
• Prepare rental documents, explain terms and charges, and ensure understanding.
• Qualify customers per rental requirements and follow Hertz policies.
• Assist with queues, calls, and issue resolution to minimize wait times.

Skills

Customer service

Sales opportunities

Attention to detail

Organization

Time management

Computer proficiency

Typing skills

English communication

Teamwork

Customer-facing experience

Job description

Job Description

As a Rental Car Customer Service Associate, you will help create a smooth, positive rental experience from start to finish. In this role, you will assist customers with their rentals and returns, offer products and services that meet their needs, shuttle customers as needed, and help ensure vehicles are clean, fueled, inspected, and ready for pick-up. This is a fast‑paced, customer‑facing role that combines service, sales support, and hands‑on vehicle operations.

Wage: $18.00/hour + monthly incentives, varies based on job performance

What You’ll Do

• Provide friendly, professional, and efficient service throughout the rental and return process.
• Greet customers, answer questions, provide directions, and share helpful local area or service information.
• Use company‑approved sales and service techniques to understand customer needs and offer optional products and services.
• Prepare rental and return documents accurately, review rental terms and charges, and ensure customers understand their agreement.
• Qualify customers according to company rental requirements and follow all Hertz policies and procedures.
• Assist with customer queues, phone inquiries, and issue resolution to help minimize wait times and deliver a positive experience.
• Shuttle customers as needed and support smooth movement throughout the rental location.
• Help ensure vehicles are clean, safe, fueled, inspected for damage, and ready for customer pick‑up.
• Support a team‑focused environment by communicating clearly, staying flexible, and taking ownership of the customer experience.

What We’re Looking For

• A passion for customer service and a commitment to going the extra mile.
• Self‑motivation to meet goals, support sales opportunities, and deliver strong results.
• Strong attention to detail, organization, and time management skills.
• Comfort working in a fast‑paced environment with a variety of tasks and changing priorities.
• Computer proficiency, including typing skills and the ability to navigate multiple systems while assisting customers in person or by phone.
• Clear verbal and written communication skills in English; candidates fluent in additional languages are encouraged to apply.
• Professionalism, strong interpersonal skills, and the ability to work well within a team.
• Experience in a customer‑facing environment is preferred.

Additional Requirements

• Must be at least 18 years of age
• Must have a valid driver’s license
• Ability to work flexible shifts, including weekends, holidays, and overtime as needed.
• Ability to work outdoors in a variety of weather conditions.
• Ability to stand for extended periods of time and remain active throughout the shift.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran