Customer Experience Specialist: Elevate Service & NPS Wins

Hertz; Saint Paul (MN); Vor Ort; USD 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Discount on Hertz rental

Medical, Dental & Vision plans

401(k) matching

Parental Leave & Adoption Support

Employee Assistance Program

Educational reimbursement

Pet insurance

Identity theft protection

Theme park/Gym discounts

Zusammenfassung

Hertz in Saint Paul, MN is seeking a Customer Experience Associate to deliver exceptional customer service, resolve issues at the counter, and support the store’s NPS initiatives. You will analyze feedback to boost guest satisfaction, train staff on customer needs, and ensure policy compliance while maintaining a welcoming atmosphere.

Minimum 3+ years in customer service with operations and sales experience is preferred; rental car experience is a plus.

Qualifikationen

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.

Aufgaben

• Provides customer service above and beyond to satisfy and retain customers.
• First contact resolution and customer interaction experience within the location.
• Resolves customer issues at the counter with hospitality and professionalism.
• Acts as Net Promoter Score liaison for management and communicates on performance actions.
• Analyzes NPS results to improve guest satisfaction.
• Guides and coaches employees to understand customer needs and improve service.
• Ensures all policies and procedures are followed by staff.

Jobbeschreibung

Hertz in Saint Paul, MN is seeking a Customer Experience Associate to deliver exceptional customer service, resolve issues at the counter, and support the store’s NPS initiatives. You will analyze feedback to boost guest satisfaction, train staff on customer needs, and ensure policy compliance while maintaining a welcoming atmosphere.

Minimum 3+ years in customer service with operations and sales experience is preferred; rental car experience is a plus.