RENTAL ATTENDANT

Bolton Valley Resort; Bolton (VT); On-site; USD 22,000 - 25,000; Full time

Job summary

Bolton Valley Resort is seeking a Rental Attendant to outfit guests with ski, snowboard or bike rentals and perform tune-ups and minor repairs. You will operate the point of sale to sell rental, repair and retail products, contributing to a memorable guest experience.

The role requires strong customer service, the ability to work a flexible schedule including holidays and weekends, and familiarity with ski/snowboard equipment. Join our Rental & Retail team in a fast-paced environment.

Qualifications

• High school education.
• Previous customer service experience preferred.
• Previous cash handling experience helpful.
• Ability to work a flexible schedule: including nights, holidays and weekends.

Responsibilities

• Provide guests with rental equipment and ensure proper fit.
• Sell equipment rentals, retail items and tuning services.
• Restock retail inventory and inform manager of supplies.
• Assist guests in selecting ski/snowboard equipment.
• Acquire guests' information for product selection.
• Adjust skis, bindings and helmets to appropriate settings.
• Distribute equipment and assist with returns.
• Tune up and minor repairs to rental equipment.
• Assist in cleanliness and functionality of the Rental & Retail shop.
• Pre-adjust and set up prepaid equipment for groups and programs.

Skills

Customer service

Adaptability

Ski equipment basics

Snowboard knowledge

Task efficiency

Hand tools

Patience

Education

High school diploma

Job description

Job Title: Rental Attendant

Department: Rental/Retail

Reports To: Rental Manager

Position Status: Full-Time/Part-time

Pay Range: $16-18/hour

FLSA Status: Non-exempt

Date: Winter 2026-2027

Job Summary:

Outfit guests with appropriate ski, snowboard or mountain bike rental equipment. Perform tune-ups and minor repairs to ski & snowboard equipment and mountain bikes. Run Point of Sale to sell all rental, repair and retail products.

Essential Functions:

• Provide an important piece of our guests’ memorable experience at Bolton Valley by upholding a strong positive culture while having fun
• Sell equipment rentals, retail items and tuning services while presenting guests with opportunities for purchasing additional Bolton Valley products and services
• Restock retail inventory and inform manager of supplies needed before running out
• Assist guests in selecting appropriate ski or snowboard rental equipment
• Acquiring guests’ information for proper product selection
• Adjust skis, snowboards, bindings and helmets to appropriate settings for rental
• Distribute equipment to guests and assist guests with equipment returns
• Tune up and perform minor repairs to rental and guests’ equipment
• Assist in the overall cleanliness and functionality of the Rental & Retail shop
• Pre-adjust and setup prepaid equipment for groups and programs

NOTE:

All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holidays and weekends.

Customer Service Expectations:

This position involves constant, direct customer contact: answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc. Employees are expected to be courteous and professional in accordance with Bolton’s commitment to providing superior customer service.

Qualifications:

• High school education
• Previous customer service experience preferred
• Previous cash handling experience helpful
• Ability to work a flexible schedule: including nights, holidays and weekends

Required Knowledge And Skills:

• Excellent customer service & communication skills
• Eager to learn new skills and can adapt to changing situations
• Basic knowledge of ski & snowboard equipment
• Interest in skiing & snowboarding
• Ability to complete tasks quickly and under pressure
• Familiarity with simple hand tools (screwdrivers, wrenches, etc.)
• Patience

Physical And Mental Demands:

• Prolonged periods of standing and walking short distances
• Minor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks)
• High noise levels and crowded spaces during busy times
• Occasional snow shoveling and moving of ski racks

Work Environment:

Work is performed primarily indoors but may include limited outdoor tasks such as moving ski racks and shoveling snow. Noise levels can be high and space crowded during busy times. Potential hazards include tuning equipment (edger, grinder, waxer, etc.) with moving belts and sharp components, potentially harmful fumes or chemicals from tuning and cleaning processes, and equipment stored on racks and shelves that could fall. Must use provided personal protective equipment when tuning.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.