RETAIL SALES ASSOCIATE

Bolton Valley Resort; Bolton (VT); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Winter ski pass

Job summary

Bolton Valley Resort in Vermont is seeking a part-time seasonal Retail Sales Associate to outfit guests with ski and snowboard gear, size boots/helmets, and act as a brand ambassador. You will run the cash register to sell retail products and promote Bolton Valley services.

The role requires excellent customer service, basic knowledge of ski equipment, and the ability to work in a fast-paced environment. This is an on-site position with an employee discount and winter ski pass benefits.

Qualifications

• High school education or equivalent.
• Previous customer service experience preferred.
• Previous point of sale experience preferred.

Responsibilities

• Provide excellent customer service to every guest in the shop.
• Sell equipment and retail items and upsell Bolton Valley products and services.
• Assist guests in selecting appropriate ski or snowboard gear.
• Keep displays stocked and organized.
• Operate Axess POS and process credit card transactions accurately.
• Maintain cleanliness and functionality of the Big Rock Mountain Shop.

Skills

Customer service

Ski equipment knowledge

Work under pressure

Patience

Willingness to learn

Hand tools

Skiing interest

Education

High school diploma

Tools

Axess POS

Cash handling

Job description

Job Title: Retail Sales Associate

Department: Retail

Reports To: Rental Manager/Retail Admin

Position Status: Part-Time Seasonal

Pay Range: $17/hour

FLSA Status: Non-exempt

Date: October 2026

Job Summary

To outfit guests with appropriate ski or snowboard retail gear, perform boot and helmet sizing. Be a brand ambassador for our retail partners and run cash register to sell all retail products.

Essential Functions

• Provide excellent customer service to every person who enters the Big Rock Mountain Shop.
• Sell equipment and retail items while presenting guests with opportunities for purchasing additional Bolton Valley products and services
• Assist guests in selecting appropriate ski or snowboard retail equipment
• Keep displays stocked and organized
• Operate Axess POS and handle credit card transactions accurately
• Assist in the overall cleanliness and functionality of the Big Rock Mountain Shop

NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.

Customer Service Expectations

This position involves constant, direct customer contact: answering questions, selling products, determining the proper size for equipment, explaining the process of putting the equipment on, etc. Employees are expected to be courteous and professional in accordance with Bolton's commitment to providing superior customer service.

Qualifications

• High school education
• Previous customer service experience preferred
• Previous point of sale experience preferred

Required Knowledge And Skills

• Excellent customer service & communication skills
• Basic knowledge of ski & snowboard equipment
• Interest in skiing & snowboarding
• Ability to complete tasks quickly and under pressure
• Willingness to learn
• Familiarity with simple hand tools (screwdrivers, wrenches, etc.)
• Patience

Physical And Mental Demands

• Prolonged periods of standing and walking short distances
• Minor lifting (ski/snowboard equipment, some boxes up to 20 lbs, ski racks)
• High noise levels and crowded spaces during busy times
• Occasional snow shoveling and moving of ski racks

Work Environment

Work is performed primarily indoors. Potential hazards include potentially harmful fumes or chemicals from cleaning processes, and equipment stored on racks and shelves that could fall.

Benefits

• Employee discount
• Winter ski pass

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equality, Diversity, and Inclusion

Bolton Valley is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.