RENTAL TECH

Bridger Bowl; Bozeman (MT); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Free Employee Season Ski Pass

MSAA free day tickets

Day passes to Crosscut Mountain Sports

Discounts on Bridger Bowl rentals and·

Employee Ski Day

Job summary

Bridger Bowl in Bozeman, MT is seeking a Seasonal Rental & Customer Service Associate responsible for guest interactions, rental processing, and equipment guidance. You will help guests select gear, perform basic maintenance, and ensure a smooth check-out experience.

The role requires strong communication, skiing/snowboarding knowledge, and the ability to work in winter conditions. This is a seasonal, on-site position with perks such as free ski passes and employee discounts.

Qualifications

• Experience in customer service or rentals.
• Experience with ski/snowboard tuning and bindings.
• Clear communication and listening skills.

Responsibilities

• Assist guests with rental process and equipment selection.
• Process transactions and guide rental sales.
• Maintain rental fleet and perform basic equipment maintenance.
• Provide excellent guest service and resolve issues with supervisors when needed.
• Ensure safety and policy compliance during rentals.

Skills

Customer service

Equipment rental

Sales experience

Effective communication

Ski/snowboard knowledge

Binding adjustments

Tools

Ski tuning equipment

Cash registers / POS

General hand tools

Job description

Job Location: Bridger Bowl - Bozeman, MT 59715

Position Type: Seasonal

Salary Range: $19.25 - $19.25 Hourly

Provide outstanding customer service by assisting guests, processing transactions, assessing equipment needs, and performing routine inspections, maintenance, and repairs on rental and customer equipment.

PRIMARY DUTIES:

• Maintain a high level of customer service to enhance the overall guest experience.
• Communicate clearly and effectively with guests, supervisors, and coworkers.
• Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.
• Assist in resolving guest concerns or upscale to Supervisors or Managers as needed.
• Greeting and guiding customers through the entire rental process:

POS Expectations:

• Perform the daily opening and closing duties.
• Process transactions and guide rental sales for guests.
• Close out registers and submit end-of-day reports to the manager on duty.
• Accurately process cash and credit card transactions while maintaining responsible cash-handling practices and accountability for assigned registers.

Tech Expectations:

• Help to assess their equipment needs and condition.
• Suggest appropriate equipment choices based on their skill level and preferences.
• Fitting rental boots for skiing and snowboarding to ensure guest satisfaction.
• Make appropriate binding-to-boot and binding release adjustments based on current industry safety standards.
• Use tools and equipment properly.
• Answer questions about equipment, the mountain, and safety procedures.
• Emphasize rental agreement expectations and return policy.

Additional Duties:

• Maintain the rental fleet equipment to manufacturer's standards and customer requests, including ski and snowboard base grinds, waxing and repairs on boots, poles, and other miscellaneous equipment.
• Perform housekeeping duties including washing windows, racks and counters, emptying trash, vacuuming and mopping, ensuring a clean workspace.
• Continuously learn and improve proficiency with the point-of-sale system.
• Perform additional duties as assigned by the Retail Assistant Manager and Rental & Retail Manager.

EMPLOYEE EXPECTATIONS:

• Demonstrate good judgement and maintain a positive, professional, and enthusiastic attitude throughout the season.
• Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
• Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
• Exercise discretion and maintain confidentiality of all protected information.
• Follow operational procedures with attention to detail and accuracy.
• Be flexible and adaptable to ever-changing situations and workload.
• Maintain a clean and orderly work environment.
• Comply with and enforce Bridger Bowl policies and procedures.
• Contribute to Bridger Bowl's overall sustainability goals.

SUPERVISION:

Supervision Given: This position has no supervisory responsibilities.

Supervision Received: From the Rental Supervisors. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.

EMPLOYEE BENEFITS - SEASONAL

• Free Employee Season Ski Pass
• Montana Ski Area Association (MSAA) - free day tickets
• Day passes to Crosscut Mountain Sports Center
• Aflac Accidental Insurance coverage while employed
• Sick leave based on hours worked
• Local Bozeman Ski Shop discounts
• Bridger Bowl employee discounts on food, lessons, rentals, and retail purchases.
• Employee Ski Day

QUALIFICATIONS, REQUIREMENTS, AND ADDITIONAL INFO:

PREFERRED QUALIFICATIONS:

• Experience in customer service, equipment rental and/or sales.
• Experience with ski and snowboard tuning and binding adjustments.
• Possess excellent communication and active listening skills.

WORK ENVIRONMENT:

Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.

Exposure: Involves melting plastics (P-Tex) and using various chemicals with potential for exposure to fumes. Potential for minor injuries or cuts from grinding machines, sharp edges, and hand tools.

Work physically near others throughout the shift.

PHYSICAL AND MENTAL DEMANDS:

Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time.

Ability to lift boots, bindings, and skis frequently throughout the shift, and items regularly that weigh up to 40 lbs.

Ability to operate all tuning equipment and general hand tools.

Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.

SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:

Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.

Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.

EEO STATEMENT:

Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.