Rental Account Manager — Growth, Service & Delivery

Rent-A-Center; Grand Haven (MI); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

FSA

HSA

Paid time off

Career advancement

Job summary

Rent‑A‑Center is hiring for an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. The role involves deliveries, pickups, and early-stage collections while building strong customer relationships in a fast-paced environment.

Key duties include growing sales, completing routes, and ensuring showroom and vehicle upkeep. A high school diploma, 18+ years of age, and a valid driver’s license are required along with excellent communication

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old with a valid driver’s license.
• Strong communication and customer service skills are essential.

Responsibilities

• Oversee an assigned portfolio of accounts and maintain strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection targets.
• Maintain account health and secure payment commitments using account management tools.
• Complete routes for deliveries, pickups, and follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to safety and operational guidelines.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Rent‑A‑Center is hiring for an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. The role involves deliveries, pickups, and early-stage collections while building strong customer relationships in a fast-paced environment.

Key duties include growing sales, completing routes, and ensuring showroom and vehicle upkeep. A high school diploma, 18+ years of age, and a valid driver’s license are required along with excellent communication