Renewals & Upsell Specialist

Barracuda Networks Inc.; Alpharetta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Health benefits

Retirement plan with employer match

Career growth opportunities

Flexible time off

Volunteer opportunities

Job summary

Barracuda Networks Inc. in Alpharetta, GA (and Campbell, CA) operates a US sales renewals team focused on driving renewal rates across North America.

You will execute strategies to improve loyalty, retention, and cross-sell opportunities, reporting to a Renewals Sales Manager. The role entails territory ownership, outbound outreach 90–120 days prior to renewals, proposal creation, contract documentation, and close collaboration with CS, Channel, and Sales to ensure customer success and revenue

Qualifications

• Highly organized and able to prioritize effectively.
• Excellent customer service and communication skills.
• Strong business acumen and track record of execution in renewals.
• Collaborative team player with cross-functional experience.
• Proactive in making outbound sales contacts daily.
• Clear, professional communication and attention to detail.

Responsibilities

• Manage a territory to drive renewal revenue and maintain high renewal close rates.
• Conduct outbound calls and emails 90–120 days before renewal to inform customers of options.
• Create and provide proposals, negotiate and share required documentation 60+ days in advance.
• Use Salesforce CRM to document activity, manage pipeline and forecast.
• Identify upsell opportunities and partner with sales to close deals.
• Collaborate with Customer Success, Channel, and Sales to resolve issues and ensure satisfaction.
• Monitor risks and proactively address renewal blockers; meet revenue targets.

Skills

Organized

Customer service

Business acumen

Collaboration

Outbound sales

Communication skills

Detail-oriented

Self-starter

Salesforce CRM

Tools

Salesforce CRM

Job description

Barracuda Networks Inc. in Alpharetta, GA (and Campbell, CA) operates a US sales renewals team focused on driving renewal rates across North America.

You will execute strategies to improve loyalty, retention, and cross-sell opportunities, reporting to a Renewals Sales Manager. The role entails territory ownership, outbound outreach 90–120 days prior to renewals, proposal creation, contract documentation, and close collaboration with CS, Channel, and Sales to ensure customer success and revenue