Sales Renewals Representative

Barracuda Networks Inc.; Alpharetta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Health benefits

Retirement plan with employer match

Career growth opportunities

Flexible time off

Volunteer opportunities

Job summary

Barracuda Networks Inc. in Alpharetta, GA (and Campbell, CA) operates a US sales renewals team focused on driving renewal rates across North America.

You will execute strategies to improve loyalty, retention, and cross-sell opportunities, reporting to a Renewals Sales Manager. The role entails territory ownership, outbound outreach 90–120 days prior to renewals, proposal creation, contract documentation, and close collaboration with CS, Channel, and Sales to ensure customer success and revenue

Qualifications

• Highly organized and able to prioritize effectively.
• Excellent customer service and communication skills.
• Strong business acumen and track record of execution in renewals.
• Collaborative team player with cross-functional experience.
• Proactive in making outbound sales contacts daily.
• Clear, professional communication and attention to detail.

Responsibilities

• Manage a territory to drive renewal revenue and maintain high renewal close rates.
• Conduct outbound calls and emails 90–120 days before renewal to inform customers of options.
• Create and provide proposals, negotiate and share required documentation 60+ days in advance.
• Use Salesforce CRM to document activity, manage pipeline and forecast.
• Identify upsell opportunities and partner with sales to close deals.
• Collaborate with Customer Success, Channel, and Sales to resolve issues and ensure satisfaction.
• Monitor risks and proactively address renewal blockers; meet revenue targets.

Skills

Organized

Customer service

Business acumen

Collaboration

Outbound sales

Communication skills

Detail-oriented

Self-starter

Salesforce CRM

Tools

Salesforce CRM

Job description

Job ID: 27-0462

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda!

The US sales renewals team, based in Alpharetta, GA and Campbell, CA is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. This position reports into a Renewals Sales Manager.

What you’ll be working on

• Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
• Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
• Create and provide proposals, negotiate, and supply any related documentation and/or informationat least 60 days in advance to facilitate the renewal
• Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
• Identify upsell opportunities within customer accounts and partner with a sales representative to close
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
• Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
• Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.

What you bring to the role

• Highly organized, able to prioritize and have good time management skills
• Excellent customer service and communication skills.
• Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
• A passion for collaboration and a basic understanding of the Internet security technology
• Team oriented with ability to succeed.
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
• Able to track information accurately and have a strong attention to detail
• A self-starter, high energy and results oriented

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

• Equity, in the form of non-qualified options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

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