* Sales Renewals Representative

Barracuda Networks Inc.; Alpharetta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Health benefits

Retirement plan with employer match

Career-growth opportunities

Flexible Time Off and Paid Time Off

Job summary

Barracuda Networks Inc. is seeking a Renewals Sales professional to manage contract renewals across North America from Alpharetta, GA and Campbell, CA.

You will drive renewal revenue, communicate upcoming renewals 90-120 days out, and prepare proposals to facilitate renewals, aiming for high renewal close rates. You will use Salesforce to document activity, forecast pipelines, and identify upsell opportunities, collaborating with Customer Success, Channel, and Sales teams to optimize customer

Qualifications

• Highly organized with strong time management.
• Excellent customer service and communication skills.
• Strong business acumen and track record in renewals/retention.
• Passion for collaboration and basic understanding of internet security.

Responsibilities

• Drive revenue through contract renewals across a defined territory.
• Conduct outbound calls and emails 90–120 days before renewal.
• Create proposals, negotiate, and provide documentation at least 60 days prior.
• Use Salesforce to document activity, manage pipeline and forecast.
• Identify upsell opportunities and partner with sales to close.
• Collaborate with Customer Success, Channel and Sales to ensure satisfaction.
• Monitor risks and resolve issues to drive renewals.
• Meet monthly/quarterly revenue targets through forecasting and sales skills.

Skills

Outbound sales

Forecasting

Salesforce

Renewals management

Cross-sell / upsell

Collaboration

Customer communication

Tools

Salesforce CRM

Job description

Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

The US sales renewals team, based in Alpharetta, GA and Campbell, CA, is responsible for driving renewal rates across North America.

On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products.

This position reports into a Renewals Sales Manager.

What you’ll be working on

• Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate.
• Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90-120 days in advance.
• Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal.
• Use Salesforce CRM System to document all customer activity, manage pipeline and forecast.
• Identify upsell opportunities within customer accounts and partner with a sales representative to close.
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction.
• Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals.
• Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.

What you bring to the role

• Highly organized, able to prioritize and have good time management skills.
• Excellent customer service and communication skills.
• Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
• A passion for collaboration and a basic understanding of the Internet security technology.
• Team oriented with ability to succeed.
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
• Able to track information accurately and have a strong attention to detail.
• A self-starter, high energy and results oriented.

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

• Equity, in the form of non-qualified options.
• High-quality health benefits.
• Retirement Plan with employer match.
• Career-growth opportunities.
• Flexible Time Off and Paid Time Off benefits.
• Volunteer opportunities.

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