Renewals Program Manager - Splunk (Remote)

Cisco Systems, Inc; Seattle (WA); Remote; USD 135,000 - 171,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with Cisco matching

Job summary

Splunk, a Cisco company, is seeking a seasoned renewals program leader to drive strategic initiatives across Sales, Renewals, Finance, and Product teams. You will translate business goals into actionable roadmaps, using data and forecasts to optimize renewal rates, reduce churn, and grow recurring revenue.

Apply your CRM expertise (Salesforce, Clari) and Lean Six Sigma to improve processes, establish KPIs, and deliver measurable business outcomes for a hybrid multi-cloud environment.

Qualifications

• 5+ years of related experience.
• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
• Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
• Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.
• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.
• PMP, CPMAI and Lean Six Sigma certifications.

Responsibilities

• Leads strategic and operational programs to advance renewals performance and recurring revenue growth.
• Translates business strategy into actionable roadmaps with cross-functional alignment.
• Uses data, analytics and AI-enabled insights to improve forecasting and mitigate renewal risks.
• Establishes governance, metrics, and accountability frameworks for visibility and risk management.
• Collaborates with senior leaders to streamline renewals operations and improve processes.
• Delivers continuous improvements that enhance business performance and customer outcomes.

Skills

Renewals experience

Cross-functional leadership

Data analysis

Education

PMP certification

CPMAI

Lean Six Sigma

Tools

Salesforce

Clari

Job description

The application window is expected to close on: 11/26/2026

Meet the Team:

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back!

Your Impact:

Leads strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco. Translates business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution. Leverages data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and inform strategic decision‑making. Establishes program governance, performance metrics, and accountability frameworks to drive visibility, manage dependencies, and mitigate risks across complex initiatives. Partners with senior leaders and cross‑functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements that enhance business performance and customer outcomes.

Minimum Qualifications:

• 5+ years of related experience.

Preferred Qualifications:

• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.

• Ability to lead complex, cross‑functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.

• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.

• Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.

• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.

• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.

• PMP, CPMAI and Lean Six Sigma certifications.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $135,400.00 to $171,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate’s hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non‑exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full‑time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance‑based incentive pay on top of their base salary, which is split between quota and non‑quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non‑quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$148,500.00 - $234,600.00

Non-Metro New York state & Washington state:

$135,400.00 - $215,200.00

* For quota‑based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non‑exempt, will participate in a unique time off program to meet local requirements.