Renewals & Order Support Specialist

Hong Kong Study Skills Research Institute; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Rocket Software is looking for an Associate Order Management Specialist in the United States. This role involves assisting in processing orders and maintaining renewal records in Salesforce. The specialist will ensure accurate pricing and customer information while collaborating with an Order Management Specialist.

Key responsibilities include managing customer renewal records, generating timely quotes, and providing support for order-related issues. The ideal candidate has a High School Diploma and strong communication skills.

Qualifications

• 0-2 years of work experience in Order Management.
• Basic computer and office software proficiency (email, Windows).
• Professional demeanor.
• Good written and verbal communication skills.

Responsibilities

• Assist in managing small-sized customer renewal records in Salesforce.
• Maintain accurate customer renewal records, including annual maintenance price increases.
• Follow renewal cycle process to ensure timely quote generation.

Skills

Order Management

Customer Support

Communication Skills

Detail-oriented

Education

High School Diploma

Job description

Rocket Software is looking for an Associate Order Management Specialist in the United States. This role involves assisting in processing orders and maintaining renewal records in Salesforce. The specialist will ensure accurate pricing and customer information while collaborating with an Order Management Specialist.

Key responsibilities include managing customer renewal records, generating timely quotes, and providing support for order-related issues. The ideal candidate has a High School Diploma and strong communication skills.