Renewals & Growth Manager (Post-Sales) - Equity

Sigma; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma is seeking a Renewals Manager to be the post-sales quarterback for our corporate customers. You will renew contracts, generate expansion opportunities, and partner with Customer Success to maximize value and grow their usage.

This role requires 2+ years in renewals or CS, strong negotiation and communication, and the ability to adapt in a fast-paced environment. In-office roles across SF/NYC/London/Sydney with ~25% travel.

Qualifications

• 2+ years in Renewals / Customer Success roles.
• Strong negotiation and objection handling for value-based contracts.
• Excellent process management and attention to detail.
• Strong customer management and soft skills.

Responsibilities

• Develop professional relationships with key stakeholders in each customer account.
• Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage.
• Create strategy with customers to achieve goals and remove barriers to growth.
• Collaborate with Product, Engineering, and Alliances.
• Communicate feedback to improve product and customer experience.
• Act as advocate for customers and set expectations.
• Use data to guide meaningful conversations with customers.
• Lead business reviews to achieve goals and opportunities.
• Identify opportunities for process improvements.

Skills

Renewals / CS

Negotiation

Process management

Relationship management

Adaptability

Job description

Sigma is seeking a Renewals Manager to be the post-sales quarterback for our corporate customers. You will renew contracts, generate expansion opportunities, and partner with Customer Success to maximize value and grow their usage.

This role requires 2+ years in renewals or CS, strong negotiation and communication, and the ability to adapt in a fast-paced environment. In-office roles across SF/NYC/London/Sydney with ~25% travel.