Renewals & Expansion Manager

Sigma Computing; San Francisco (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Flexible time off

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing is seeking a Renewals Manager to act as the post-sales quarterback for corporate customers. You will renew bookings and drive expansion, partnering with Customer Success to maximize value and growth.

In this role you’ll build relationships, negotiate contracts, and collaborate with Product, Engineering, and Alliances. The position includes in-office work with travel expectations and a comprehensive benefits package.

Qualifications

• 2+ years in Renewals or Customer Success roles.
• Strong negotiation and objection handling for value-based contracts.
• Solid process management and detail orientation.

Responsibilities

• Develop relationships with key stakeholders within each customer account.
• Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and usage.
• Create strategy with customers to achieve goals and remove barriers to growth.
• Collaborate with Product, Engineering, and Alliances.
• Provide feedback to improve product and customer experience.
• Act as advocate for customers and set appropriate expectations.
• Use data to guide meaningful conversations and business reviews.
• Identify opportunities for process improvements.

Skills

Renewals experience

Negotiation

Objection handling

Process management

Attention to detail

Adaptability

Job description

Sigma Computing is seeking a Renewals Manager to act as the post-sales quarterback for corporate customers. You will renew bookings and drive expansion, partnering with Customer Success to maximize value and growth.

In this role you’ll build relationships, negotiate contracts, and collaborate with Product, Engineering, and Alliances. The position includes in-office work with travel expectations and a comprehensive benefits package.