Renewals & Expansion Manager

Sigma Computing; New York, Northern (NY, KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Flexible time off

Paid bonding time

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing is seeking a Renewals Manager to serve as the post-sales quarterback for corporate customers in a fast-paced environment. You will renew, expand, and maximize customer value while collaborating with internal teams to drive adoption and growth.

The role emphasizes relationship building, data-driven insights, and strategic coordination with Success, Product, and Engineering to ensure customer outcomes and long-term partnerships.

Qualifications

• 2+ years in Renewals or Customer Success
• Ability to adapt to shifting priorities and policies
• Strong negotiation and value-based contract skills
• Strong process management and detail orientation

Responsibilities

• Develop professional relationships with key stakeholders within each customer account
• Partner with Customer Success to minimize attrition and identify growth opportunities
• Create strategy with customers to achieve goals and remove barriers to growth
• Collaborate with Product, Engineering, and Alliances
• Communicate feedback to improve product and customer experience
• Advocate for customers and set appropriate expectations
• Leverage data to guide meaningful customer conversations
• Facilitate business reviews to achieve goals
• Identify opportunities for improvement in existing processes

Skills

Renewals

Customer Success

Negotiation

Process management

Job description

Sigma Computing is seeking a Renewals Manager to serve as the post-sales quarterback for corporate customers in a fast-paced environment. You will renew, expand, and maximize customer value while collaborating with internal teams to drive adoption and growth.

The role emphasizes relationship building, data-driven insights, and strategic coordination with Success, Product, and Engineering to ensure customer outcomes and long-term partnerships.