Channel Renewal Lead — Partner & Revenue Growth

Velotic Software; Portland (ME); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with employer match (50% up to

Medical, dental, and vision coverage

HSA with company contribution

Life and AD&D insurance (2x salary, up

Job summary

Velotic Software seeks a Channel Renewal Representative to manage software renewals through our partner network. You will own a portfolio of upcoming renewals, work with partners to keep customers supported and protect recurring revenue.

This is a relationship-led commercial role. You’ll stay ahead of deadlines, understand partner and customer needs, and coordinate with internal teams to resolve renewal risks and close opportunities.

Qualifications

• 3-5 years’ experience with 2 years’ experience in software renewals, account management, customer success, inside sales or a similar commercial role.
• Ability to manage a portfolio of opportunities, prioritise deadlines and follow through.
• Strong communication and relationship-building skills, with a collaborative approach to working with partners.
• Commercial judgement and confidence discussing pricing, proposals and customer needs.
• Comfort using CRM data to manage your pipeline and provide an accurate forecast.

Responsibilities

• Own and progress a portfolio of partner-led renewals from early engagement through to completion.
• Build productive day-to-day relationships with channel partners and act as their main point of contact for assigned renewals.
• Share accurate renewal information with partners, agree next steps and follow up consistently.
• Understand customer requirements, usage and potential risks by working with partners and internal teams.
• Prepare renewal proposals and support commercial discussions in line with Velotic’s policies.
• Identify opportunities for expanded use or longer-term commitments and work with partners and account teams to pursue them.
• Keep opportunities, forecasts and customer records accurate and up to date in our CRM and other systems.
• Escalate at-risk, complex or delayed renewals early, with a clear summary of the issue and a proposed path forward.
• Work with Channel, Sales, Customer Success, Finance and Operations colleagues to resolve partner and customer questions.
• Share partner feedback and ideas that could improve the renewal experience.

Skills

Renewals

Account management

Customer success

Inside sales

CRM

Channel partners

Communication

Relationship building

Forecasting

Pricing discussions

Tools

CRM

Job description

Velotic Software seeks a Channel Renewal Representative to manage software renewals through our partner network. You will own a portfolio of upcoming renewals, work with partners to keep customers supported and protect recurring revenue.

This is a relationship-led commercial role. You’ll stay ahead of deadlines, understand partner and customer needs, and coordinate with internal teams to resolve renewal risks and close opportunities.