Renewals & Customer Accounts Coach – Incentive Pay

Aarons; Largo (FL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off including vacation days,

Sick days and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Strong communication and multitasking are essential.

Qualifications

• Must be at least 21 years old in the United States with a valid state driver’s license.
• Must meet DOT requirements to obtain certification in required states (United States).
• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated information in the store system and documenting all payment appointments.
• Direct contact with customers who have not renewed their Lease agreements both in home visits and over the phone.
• Sell customers on the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Any reasonable duties requested by management.

Skills

Interpersonal communication

Customer service experience

Multitasking

Negotiation

Education

High School diploma or equivalent

Job description

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Strong communication and multitasking are essential.