Renewals & Channel Support Specialist

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 57,000 - 91,500; Full time

Job summary

Palo Alto Networks is seeking a Quoting Execution & Strategy professional in Santa Clara to own daily renewal quotes and partner with sales, distributors, and channel partners to secure renewals before expiration.

You will maintain data integrity in Salesforce.com and SAP, drive on-time renewal rates, and help optimize processes with the Renewals team, ensuring smooth, accurate licensing and licensing models for customers.

Qualifications

• 1–3 years in sales operations, quoting, renewals, or channel support.
• Operational excellence with high-volume data handling and accuracy.
• Excellent verbal and written communication; ability to explain renewal licensing models.
• Adaptable to fast-paced, deadline-driven environments.
• Ability to quickly learn and explain cybersecurity product offerings and renewal models.

Responsibilities

• Own daily creation and administration of accurate renewal quotes.
• Partner with inside/field sales and distributors to ensure quotes are delivered 90–120 days before expiration.
• Proactively manage high-velocity commercial renewals to improve on-time renewal rates and reduce churn.
• Serve as a primary point of contact for channel partners with renewal reports and install-base visibility.
• Maintain a source of truth in Salesforce.com (SFDC) and SAP; document quote revisions for audit trails.
• Identify system bottlenecks and work with the Manager to implement Playbook improvements.
• Provide bridge support to the renewals team to cover vacancies and vacations.
• Coordinate with Operations, IT, and Asset Management on credits and asset transfers.

Skills

Data accuracy

Communication

Adaptability

Renewals knowledge

Tools

SFDC (Salesforce)

SAP SD

Job description

Palo Alto Networks is seeking a Quoting Execution & Strategy professional in Santa Clara to own daily renewal quotes and partner with sales, distributors, and channel partners to secure renewals before expiration.

You will maintain data integrity in Salesforce.com and SAP, drive on-time renewal rates, and help optimize processes with the Renewals team, ensuring smooth, accurate licensing and licensing models for customers.