Account Renewal & Payments Coach

The Aaron's Company, Inc.; Independence (MO); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Competitive performance incentives

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor to coach customers on lease renewals and payment collections. The role focuses on building relationships with customers over the phone and in person to guide them toward ownership while achieving store revenue goals.

Ideal candidates have strong customer service experience, excellent communication skills, and the ability to multitask in a fast-paced retail environment. The position includes incentive pay and comprehensive benefits.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask and meet store goals.
• Proper telephone etiquette and professional appearance.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating information in the store system.
• Direct contact with customers who have not renewed Lease agreements via in-home visits and phone.
• Sell customers on benefits of timely lease renewal payments.
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Safe operation of company vehicle and completion of route sheets daily.

Skills

Customer service

Communication

Negotiation

Multitasking

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor to coach customers on lease renewals and payment collections. The role focuses on building relationships with customers over the phone and in person to guide them toward ownership while achieving store revenue goals.

Ideal candidates have strong customer service experience, excellent communication skills, and the ability to multitask in a fast-paced retail environment. The position includes incentive pay and comprehensive benefits.