Remote Strategic Renewals & Master Agreement Lead

Software Toolbox - Full Stack Industrial AI

Charlotte (NC)

On-site

USD 90,000 - 120,000

Full time

13 days ago

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Job summary

Software Toolbox - Full Stack Industrial AI is seeking a Renewals Manager to own the renewal motion end-to-end for an existing customer base. You will drive renewal forecasting accuracy and collaborate with Inside Sales and Customer Success to identify expansion opportunities and mitigate renewal risk.

The role emphasizes process improvement, automation, and cross-functional cooperation to maximize retention and revenue.

Qualifications

3–4+ years in SaaS renewals, account management, customer success, sales, or similar commercial role.
Proven experience managing renewals motion with retention and recurring revenue outcomes.
Experience working with Sales and cross-functional teams on renewals, commercial terms, and master agreements.

Responsibilities

Own the renewal motion end-to-end for the existing customer base, including renewal execution and retention.
Drive accuracy in the renewal forecast and proactive renewal cadence with stakeholders.
Collaborate with Inside Sales and Customer Success to surface customer needs and coordinate renewal and expansion conversations.
Own commercial administration of master agreements and amendments, including negotiations and execution.
Develop renewal playbooks, segmentation, workflows, and escalation paths for consistent customer experience.
Track renewal KPIs such as renewal rate, gross RNR, on-time renewal, and forecast accuracy.