Renewal Specialist

HET Invitation Homes Realty LLC; Charlotte (NC); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) plan

Casual dress code

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Renewal Specialist in the Charlotte, NC area to negotiate and finalize lease renewals while delivering exceptional resident service. You will discuss renewal options, coordinate with asset management guidelines, and drive renewals to meet targets.

The role requires a real estate license and strong leasing knowledge, with a focus on accuracy, communication, and teamwork across the region.

Qualifications

• High school diploma or GED required.
• Active Real Estate license required.
• Broad residential leasing knowledge.
• Strong verbal and written communication skills.
• Experience in customer service or administrative functions.
• Proficiency with MS Word, Excel, Outlook and Adobe.
• Experience in property management or maintenance industry is helpful.

Responsibilities

• Initiate communication with current residents to discuss lease renewal options.
• Negotiate lease renewals to meet renewal targets.
• Provide outstanding customer service during the renewal process.
• Prepare and process lease documents in a timely manner.
• Support regional staff and collaborate with colleagues.
• Assist with special projects as required.
• Provide administrative support, including data entry and document processing.
• Assist with region-specific renewal activities.

Skills

Communication skills

Customer service

Conflict resolution

Organization

Education

High school Diploma or GED

Active Real Estate license

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership.

Key Responsibilities

• Initiate communication with current residents to discuss and present lease renewal options.
• Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets.
• Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process.
• Accurately prepare and process lease documents in a timely manner.
• Foster a collaborative and professional working environment with colleagues, supervisors, and external parties.
• Provide administrative support, including clerical tasks, data entry, and document processing.
• Assist with special projects as required.
• Support department staff within the assigned region as needed.

Your Experience Includes

• High school Diploma or GED
• An active Real Estate license is required for this role
• Broad residential leasing knowledge
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Technological proficiency including in MS Word, Excel, Outlook and Adobe

Why Us

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation

Salary Range

The salary range for this position is: $27.82 - $48.22, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Equal Opportunity Employer

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

Agency Policy

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

Job Code

#LI-SG1

Additional Information

As the nation’s premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets—delivering what we call “The Lease with More.” We offer our residents more value through updated homes, seamless experiences—whether digital or in person—greater flexibility to live where they want, who do not have special? we return to ...

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