Leasing Specialist

HET Invitation Homes Realty LLC; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + monthly incentive

Generous PTO

401(k) with company matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Leasing Specialist to drive occupancy, revenue growth, and customer satisfaction across our communities. You will manage leads, show properties, negotiate leases, and ensure a seamless move-in process while delivering exceptional service to residents.

Requires a real estate license, strong leasing knowledge, and proven customer service skills. This is a full-time on-site role with potential weekend hours and a base salary around $50,000 plus monthly incentives.

Qualifications

• High School Diploma or GED required.
• Active Real Estate license affiliated with Invitation Homes.
• Broad residential leasing knowledge.
• Proven customer service experience.
• Experience in property management or maintenance helpful.
• Excellent organizational skills with attention to detail.
• Strong verbal and written communication; conflict resolution skills.
• Proficiency with MS Word, Excel, Outlook and Adobe.

Responsibilities

• Maintain awareness of home inventory, pricing, availability, lease expirations, market trends and competitor properties.
• Provide timely feedback to management on market conditions and customer sentiment.
• Facilitate leasing process by understanding resident needs and negotiating lease terms.
• Conduct in-person showings and promote lease enhancements.
• Build and maintain strong customer relationships with prospective, current, and former residents.
• Collaborate with market leadership to address resident needs and drive improvements.
• Review reports to identify workflow priorities and opportunities for improvement.
• Manage leads, appointments, and follow-ups to maintain an effective client pipeline.
• Conduct property tours, initiate new leases, and apply consultative sales techniques.
• Oversee lease negotiations, document signings, and move-in funds.
• May require work on holidays, weekends and/or evenings.

Skills

Residential leasing knowledge

Customer service

Communication

Organization

Attention to detail

Flexibility

Education

High School Diploma or GED

Real Estate License

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high-quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.

This position includes but is not limited to the following activities:

• Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties.
• Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.
• Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in-person showings.
• Promote lease enhancements to both new and existing residents.
• Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.
• Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.
• Review reports to identify workflow priorities and opportunities for improvement.
• Manage leads, appointments, and follow-ups in a timely manner, ensuring an effective client pipeline.
• Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents' needs.
• Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move-in funds are secured before move-in.
• May be required to work some holidays, weekends and/or evenings.

Your Experience Includes

• High School Diploma or GED
• An active Real Estate license is required for this role and your license must be affiliated with Invitation Homes as the designated brokerage
• Broad residential leasing knowledge
• Proven experience in customer service
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Technological proficiency including in MS Word, Excel, Outlook and Adobe
• Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed

Company Overview

As the nation's premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets—delivering what we call "The Lease with More." We offer our residents more value through updated homes, seamless experiences—whether digital or in person—greater flexibility to live where they want, and support from professionals who lead with Genuine CARE. Our commitment is to "unlock the power of home," creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to "Unlocking the Power of You" by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home. Guided by our Genuine CARE values—communication, accountability, reliability, and excellence— we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents. As we continue to grow, we offer dynamic career opportunities across a wide range of disciplines. We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

• Competitive pay and a monthly bonus incentive program
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary

The salary for this position is: $50,000.00 and monthly incentive pay.

Compensation and Benefits

• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Equal Opportunity Employer Statement

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law.

If you have a disability or special need that requires accommodation, please contact us at [e-mail].

Agency Policy

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.