Leasing Specialist

1KD THR Property Management LP; Charlotte (NC); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Monthly incentive

Paid time off

401k with match

Casual dress

Team events

Job summary

Invitation Homes in Charlotte, NC is seeking a Leasing Specialist to manage occupancy, revenue growth and resident experience from inquiry through lease term. You will present rental options, conduct in-person showings, negotiate lease terms, and guide applicants through the move-in process.

The ideal candidate holds a High School Diploma or GED, an active Real Estate license, strong customer service, and excellent organization; experience in residential leasing and property management is a

Qualifications

• High School Diploma or GED required.
• Active Real Estate license affiliated with Invitation Homes as the designated brokerage.
• Broad residential leasing knowledge.
• Proven experience in customer service.
• Experience in property management or maintenance helpful.
• Excellent organizational skills with attention to detail.
• Strong verbal and written communications skills.
• Tech proficiency: MS Word, Excel, Outlook, Adobe.
• Ability to work weekends/holidays if needed.

Responsibilities

• Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties.
• Provide timely feedback to management on market conditions and performance.
• Facilitate leasing by understanding resident needs, negotiating lease terms, and conducting in-person showings.
• Promote lease enhancements to new and existing residents.
• Build and maintain strong customer relationships through exceptional service.
• Collaborate with market leadership to address resident needs and drive improvements.
• Review reports to identify workflow priorities and opportunities.
• Manage leads, appointments, and follow-ups to ensure an effective pipeline.
• Conduct property tours, initiate new leases, and use consultative sales techniques.
• Oversee lease negotiations, document signings, and move-in funds.

Skills

Customer service

Communication

Organizational skills

Conflict resolution

Negotiation

Education

High School Diploma or GED

Real Estate license

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can't refuse.

Your Role on the Team

As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high-quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.

• Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties.


• Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.


• Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in-person showings.


• Promote lease enhancements to both new and existing residents.


• Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.


• Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.


• Review reports to identify workflow priorities and opportunities for improvement.


• Manage leads, appointments, and follow-ups in a timely manner, ensuring an effective client pipeline.


• Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents' needs.


• Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move-in funds are secured before move-in.


• May be required to work some holidays, weekends and/or evenings.

Your Experience Includes

• High School Diploma or GED


• An active Real Estate license is required for this role and your license must be affiliated with Invitation Homes as the designated brokerage


• Broad residential leasing knowledge


• Proven experience in customer service


• Experience in the property management or maintenance industry is helpful


• Excellent organizational skills with a high level of attention to detail


• Strong verbal and written communications skills


• Effective customer service and conflict resolution skills


• Technological proficiency including in MS Word, Excel, Outlook and Adobe


• Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a workplace but a possibility place. We offer each new associate:

• Competitive pay and a monthly bonus incentive program


• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays


• 401k with matching company contributions


• Awesome work environment with casual dress


• Team events and gatherings


• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary

The salary for this position is: $50,000.00 and monthly incentive pay.

Compensation and Benefits

• Health, dental, vision, and life insurance


• Long-term and short-term disability insurance


• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays


• 401(k) with company matching contributions


• Awesome work environment with casual dress


• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law.

If you have a disability or special need that requires accommodation, please contact us at [e-mail].

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Get to know us better on Comparably! As the nation's premier home leasing company, Invitation Homes provides over 80,000 high-quality homes for lease in 16 markets across the country. We are proud to be a member of these communities and to give Americans the opportunity to live in homes with features they value, such as proximity to jobs and access to good schools. The aggressive growth of our company creates many opportunities for achievement and upward mobility. We offer solid careers in a variety of positions, from superintendents to portfolio managers to accountants to software developers. We are looking for talented individuals to help us maintain and further our vision of providing the finest possible rental experience for our residents.

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