Leasing Specialist

Invitation Homes LP; Charlotte (NC); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off

401k with match

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Leasing Specialist in Charlotte, NC. You will manage the leasing process from inquiry to move-in, negotiate terms, and ensure a seamless resident experience while driving occupancy and revenue growth.

The role requires an active Real Estate license affiliated with Invitation Homes and a strong background in residential leasing and customer service. Responsibilities include property showings, lead management, and collaboration with market leadership to improve

Qualifications

• Must have High School Diploma or GED.
• Active Real Estate license affiliated with Invitation Homes required.
• Broad residential leasing knowledge expected.
• Proven customer service experience required.
• Strong organizational and communication skills expected.

Responsibilities

• Manage leads, appointments, and follow-ups to maintain a robust tenant pipeline.
• Conduct property tours, initiate leases, and negotiate lease terms within guidelines.
• Oversee lease signings, move-in documentation, and security deposits.
• Provide exceptional resident service to drive retention and satisfaction.
• Collaborate with market leadership to address resident needs and trends.

Skills

Customer service

Communication

Organization

Conflict resolution

MS Word

Excel

Outlook

Adobe

Weekend availability

Education

High School Diploma or GED

Active Real Estate license affiliated with Invitation Homes

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high-quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.

This position includes but is not limited to the following activities:

• Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties.
• Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.
• Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in-person showings.
• Promote lease enhancements to both new and existing residents.
• Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.
• Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.
• Review reports to identify workflow priorities and opportunities for improvement.
• Manage leads, appointments, and follow-ups in a timely manner, ensuring an effective client pipeline.
• Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents' needs.
• Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move-in funds are secured before move-in.
• May be required to work some holidays, weekends and/or evenings

Your Experience Includes

• High School Diploma or GED
• An active Real Estate license is required for this role and your license must be affiliated with Invitation Homes as the designated brokerage
• Broad residential leasing knowledge
• Proven experience in customer service
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Technological proficiency including in MS Word, Excel, Outlook and Adobe
• Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

• Competitive pay and a monthly bonus incentive program
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary

The salary for this position is: $50,000.00 and monthly incentive pay.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].