Renewal Specialist

Invitation Homes LP; Charlotte (NC); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance

401(k) with company matching

Job summary

Invitation Homes is seeking a Renewal Specialist to negotiate and finalize lease renewals with current residents in the assigned market. You will deliver exceptional customer service and ensure renewal metrics are met while following asset management guidelines.

The role involves initiating renewal discussions, preparing lease documents, and collaborating with team members to achieve regional targets. A Real Estate license is required, and residential leasing experience is essential.

Qualifications

• High school diploma or GED required.
• Real Estate license required for this role.
• Broad residential leasing knowledge expected.
• Experience in customer service or administrative functions preferred.
• Property management or maintenance experience helpful.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Proficient with MS Word, Excel, Outlook, and Adobe.

Responsibilities

• Initiate communication with residents to discuss lease renewal options.
• Negotiate lease renewals following asset management guidelines to hit targets.
• Deliver excellent customer service by addressing resident inquiries and concerns.
• Prepare and process lease documents accurately and timely.
• Foster collaboration with colleagues and external parties.
• Provide administrative support including data entry and document processing.
• Assist with special projects as required.
• Support department staff in the assigned region as needed.

Skills

Residential leasing knowledge

Customer service experience

Administrative functions

Communication skills

Conflict resolution

Attention to detail

Organizational skills

Education

High school diploma or GED

Active Real Estate license

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership.

This position includes but is not limited to the following activities:

• Initiate communication with current residents to discuss and present lease renewal options.
• Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets.
• Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process.
• Accurately prepare and process lease documents in a timely manner.
• Foster a collaborative and professional working environment with colleagues, supervisors, and external parties.
• Provide administrative support, including clerical tasks, data entry, and document processing.
• Assist with special projects as required.
• Support department staff within the assigned region as needed.

Your Experience Includes

• High school Diploma or GED
• An active Real Estate license is required for this role
• Broad residential leasing knowledge
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Technological proficiency including in MS Word, Excel, Outlook and Adobe

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $27.82 - $48.22, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].