Customer Service Representative- Property Management

1KD THR Property Management LP; Phoenix, Tempe (AZ, AZ); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid time off

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management in Phoenix to deliver high-level support to residents in a fast-paced environment. You will handle property issues, greet residents, and help coordinate move-ins and communications with the Housing Authority.

The role requires a high school diploma, strong communication skills, and experience in property management or customer service, with proficiency in MS Word, Excel, Outlook, and Adobe.

Qualifications

• High school diploma or GED required.
• Proven experience in Property Management administration or customer service.
• Intermediate proficiency in Word, Excel, Outlook; Adobe; familiarity with property management software.

Responsibilities

• Assist residents in person or by phone in a courteous, professional manner.
• Address property issues and conduct property condition assessments to maintain resident experience.
• Perform resident welcome calls and emails to ensure smooth move-ins.
• Assist with processing Public Housing Agency applications and communicate with the Housing Authority.
• Make outbound delinquency calls and support in handling HOA violations.

Skills

Customer service

Property management

MS Word

MS Excel

Outlook

Adobe

Property mgmt software

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Adobe

Property management software

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Your Experience Includes

High school or GED

• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
• Professional verbal and written communication skills, problem‑solving skills, and an ability to handle advanced calls with a calm demeanor

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)
• Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.

Equal Employment Opportunity

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law.

Accommodation

If you have a disability or special need that requires accommodation, please contact us at [e-mail].

Recruitment Agencies

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

Overview

As the nation’s premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets—delivering what we call “The Lease with More.” We offer our residents more value through updated homes, seamless experiences—whether digital or in person—greater flexibility to live where they want, and support from professionals who lead with Genuine CARE™. Our commitment is to “unlock the power of home,” creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to “Unlocking the Power of You” by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home. Guided by our Genuine CARE values—communication, accountability, reliability, and excellence—we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents. We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.

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