Removal Team Lead

MAC.BID; Morgantown (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare after 60 days of employment

Weekly paychecks

Employee credit to bid on items after

401(k) with employer match after 90%

Employee Referral Program

13 days PTO after 90 days of employmen

Job summary

MAC.BID is seeking an on-site Removal Team Lead to supervise associates in pickup, removal, and inventory processes. You will ensure a positive customer experience and oversee timesheets, training, and adherence to company policies.

Responsibilities include coordinating with the GM and supervisory team, and enforcing safety standards. Forklift certification may be required based on business needs.

Qualifications

• Customer-facing leadership requires ability to manage a team and ensure a great customer experience.
• Supervises and coordinates removal/scan-in/out, inventory, and related duties.
• Ensures training for team members and adherence to policies.
• Possibly forklift certification based on business needs.

Responsibilities

• Oversee daily operations of the removal team and meet company goals.
• Assign tasks, monitor performance, and escalate to GM as needed.
• Coordinate with supervisory team and manage timesheets.
• Maintain safety and quality standards on the floor.

Skills

Customer service

Team supervision

Time management

Communication

Safety awareness

Education

High school diploma or equivalent

Job description

REMOVAL TEAM LEAD

JOB TYPE AND CLASSIFICATION: Full-Time Salaried Non-Exempt

JOB OVERVIEW:

MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates who serve our customers by assisting with picking up their items. Positions that report to the Removal Team Lead include scan-in/out, removal, and inventory. This position reports to the General Manager (GM).

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist customers in finding their items according to our racking system
• Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
• Provide each customer with a great experience
• Subject matter expert on all positions within the department
• Ensure that each team member receives adequate training
• Be responsible for the removal team to meet the goals necessary for company growth
• Communicate effectively with the GM on all matters that need to be escalated
• Adjust, approve, and submit team timesheets
• Determine, with the GM, any disciplinary action for policy violation, and deliver the message to the team member
• Provide input to the GM in the evaluation process
• Coordinate and communicate effectively with the supervisory team
• May be required to obtain and maintain a forklift certification based on business needs

QUALIFICATIONS:

• Availability to work on-site. Schedules may vary Monday through Friday, depending on location, 8-hour shifts with a 30-minute lunch break, hours determined by workload and Management
• Must be able to lift 25 pounds alone, 50 pounds with a team lift
• Must be able to follow written directions and company policies
• High school diploma or equivalent preferred
• Must be customer-focused

BENEFITS:

• Healthcare after 60days of employment
• Weekly paychecks
• Employee credit each week to bid on our items after 60 days of employment
• 401(k) with employer match after 90 days of employment
• Employee Referral Program
• 13 days PTO after 90 days of employment

MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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