Removal Team Lead

Mac.bid; Cincinnati (OH); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Healthcare after 60days of employment

Weekly paychecks

Employee credit each week to bid onour

401(k) with employer match after 90ays

Job summary

MAC.BID, based in Cincinnati, OH, is seeking a Removal Team Lead to supervise a team responsible for customer item pickups. You will oversee removal, scan-in/out, and inventory processes under the General Manager.

The role requires on-site presence and focuses on delivering excellent customer service and efficient operations. The position reports to the GM and involves training team members, coordinating schedules, and ensuring safety and policy adherence.

Qualifications

• Supervisory role over a team of associates.
• Experience in coordinating and training staff.
• Customer-facing role with focus on service quality.

Responsibilities

• Assist customers in finding items according to racking system.
• Scan customers into the pick-up queue and out when merchandise leaves the warehouse.
• Provide each customer with a great experience.
• Subject matter expert on all positions within the department.
• Ensure that each team member receives adequate training.
• Be responsible for the removal team to meet goals for company growth.
• Communicate effectively with the GM on escalated matters.
• Adjust, approve, and submit team timesheets.
• Disciplinary actions in coordination with the GM.

Skills

Team leadership

Customer focus

On-site work

Education

High school diploma or equivalent preferred

Tools

Forklift certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hamilton - Removal Full Time Management Hamilton, Hamilton, OH, US

3 days ago Requisition ID: 9263

Salary: $44,200.00 Annually

REMOVAL TEAM LEAD

JOB TYPE AND CLASSIFICATION: Full-Time Salaried Non-Exempt

JOB OVERVIEW

MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates who serve our customers by assisting with picking up their items. Positions that report to the Removal Team Lead include scan‑in/out, removal, and inventory. This position reports to the General Manager (GM).

MAJOR DUTIES AND RESPONSIBILITIES

• Assist customers in finding their items according to our racking system
• Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
• Provide each customer with a great experience
• Subject matter expert on all positions within the department
• Ensure that each team member receives adequate training
• Be responsible for the removal team to meet the goals necessary for company growth
• Communicate effectively with the GM on all matters that need to be escalated
• Adjust, approve, and submit team timesheets
• Determine , with the GM, any disciplinary action for policy violation, and deliver the message to the team member
• Provide input to the GM in the evaluation process
• Coordinate and communicate effectively with the supervisory team
• May be required to obtain and maintain a forklift certification based on business needs

QUALIFICATIONS

• Availability to work on-site. Schedule Monday-Friday 9:45am-6:15pm
• Must be able to lift 25 pounds alone, 50 pounds with a team lift
• Must be able to follow written directions and company policies
• High school diploma or equivalent preferred
• Must be customer-focused

BENEFITS

• Healthcare after 60days of employment
• Weekly paychecks
• Employee credit each week to bid on our items after 60 days of employment
• 401(k) with employer match after 90 days of employment
• Employee Referral Program
• 13 days PTO after 90 days of employment

MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.