Removal Team Lead

MAC.BID; Hamilton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare after 60days of employment

Weekly paychecks

401(k) with employer match after 90 da

Employee Referral Program

13 days PTO after 90 days of employ

Job summary

MAC.BID is seeking a Removal Team Lead in Hamilton, OH to supervise a on-site removal team. You will oversee associates handling customer returns and overstock, ensuring smooth pickup processes and accurate queue management.

The role requires lifting, adherence to policies, and training of staff. A forklift certification may be required based on business needs, with a focus on delivering excellent customer service at every step.

Qualifications

• Availability to work on-site. Schedule Monday-Friday 9:45am-6:15pm.
• Must be able to lift 25 pounds alone, 50 pounds with a team lift.
• Must be able to follow written directions and company policies.
• High school diploma or equivalent preferred.
• Must be customer-focused.

Responsibilities

• Oversee a team of associates serving customers by assisting with item pickup.
• Assist customers in finding items using the racking system.
• Scan customers into the pickup queue and out when merchandise leaves the warehouse.
• Provide each customer with a great experience.
• Train team members and ensure adequate coverage and performance.
• Coordinate with the GM and supervisory team on escalations and discipline as needed.

Skills

Team leadership

Customer service

Training

Education

High school diploma or equivalent

Tools

Forklift certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hamilton - Removal Full Time Management Hamilton, Hamilton, OH, US

REMOVAL TEAM LEAD

JOB TYPE AND CLASSIFICATION: Full-Time Salaried Non-Exempt

JOB OVERVIEW:

MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates who serve our customers by assisting with picking up their items. Positions that report to the Removal Team Lead include scan-in/out, removal, and inventory. This position reports to the General Manager (GM).

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist customers in finding their items according to our racking system
• Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
• Provide each customer with a great experience
• Subject matter expert on all positions within the department
• Ensure that each team member receives adequate training
• Be responsible for the removal team to meet the goals necessary for company growth
• Communicate effectively with the GM on all matters that need to be escalated
• Adjust, approve, and submit team timesheets
• Determine , with the GM, any disciplinary action for policy violation, and deliver the message to the team member
• Provide input to the GM in the evaluation process
• Coordinate and communicate effectively with the supervisory team
• May be required to obtain and maintain a forklift certification based on business needs

QUALIFICATIONS:

• Availability to work on-site. Schedule Monday-Friday 9:45am-6:15pm
• Must be able to lift 25 pounds alone, 50 pounds with a team lift
• Must be able to follow written directions and company policies
• High school diploma or equivalent preferred
• Must be customer-focused

BENEFITS:

• Healthcare after 60days of employment
• Weekly paychecks
• Employee credit each week to bid on our items after 60 days of employment
• 401(k) with employer match after 90 days of employment
• Employee Referral Program
• 13 days PTO after 90 days of employment

MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.