Remote Zendesk CRM Engineer II

Carrington

Salem (OR)

On-site

USD 85,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Healthcare plans

401(k) match

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington is seeking a CRM Developer II to design, implement, and administer Zendesk-based customer support solutions. You will collaborate with business units and IT peers to deliver scalable Zendesk configurations, reports, and integrations while following SDLC practices.

The role supports Zendesk modules (Support, Guide, Talk, Explore) and requires 3–5 years of hands-on Zendesk experience, JavaScript, and REST API integrations. Remote-friendly work from home with competitive compensation.

Qualifications

Bachelor's degree in Computer Science or equivalent technical work experience.
3–5 years designing, developing, implementing Zendesk or comparable CRM platforms.
3–5 years experience with JavaScript and SQL.
3–5 years experience with REST API integrations.
Zendesk administration certification preferred.
Knowledge of SDLC concepts and Zendesk modules.

Responsibilities

Serve as CRM technical contributor and administrator for Zendesk platform.
Provide Zendesk guidance to business partners and PMO on initiatives.
Plan configurations and changes to Zendesk workflows with management.
Develop and deploy Zendesk configurations, forms, triggers, automations, and dashboards.
Create custom Zendesk (Explore) reports for business lines.
Support security roles, groups, and user permissions across lines.
Troubleshoot issues and coordinate fixes in test environments.
May document end-user guides and assist in training.