Remote Workforce Planning Manager — Analytics & AI

Jobgether; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% Remote Work

Flexible Working Hours

Generous Annual Leave: 30 days, 35+2 (

Varied Projects

Real Responsibility

Fast Decision-Making

AI and Automation Exposure

Professional Development

Flexible Contract Arrangements: Freel)

Job summary

Jobgether, listed on behalf of a partner company, seeks a Manager Controlling & Planning based in United States. You will oversee workforce planning and operational performance across customer service projects, ensuring the right people are available across phone, chat, and email channels.

You will forecast volumes, optimize resource allocation, monitor real-time operations, and drive reporting improvements.

Qualifications

• At least 2 years of experience in customer service operations, specifically in workforce management, planning, supervision, or team leadership.
• Proficient in Microsoft Excel or Google Sheets for data analysis, reporting, and planning.
• Experience with workforce management platforms or telephony systems is a plus.
• Strong numerical aptitude and ability to interpret operational data.
• Excellent organization and independent working style.
• Fluent in German or English; proficiency in at least one language.
• Strong communication and collaboration skills to coordinate with stakeholders.

Responsibilities

• Plan workforce allocation based on forecasts, volumes, and service-level targets.
• Monitor operations in real time and correct deviations quickly.
• Develop and maintain shift schedules with team leaders and project managers.
• Track KPIs: service levels, availability, handling times, and utilization.
• Analyze data and translate insights into actionable recommendations.
• Improve reporting systems for better visibility and decision-making.
• Identify opportunities to automate recurring tasks and workflows.
• Collaborate with stakeholders to ensure efficient resource allocation.
• Contribute ideas to enhance operational efficiency and service performance.

Skills

Workforce management

Customer service operations

Data analysis

Team leadership

Problem solving

Communication

Tools

Excel/Google Sheets

WFM platforms

Telephony systems

Job description

Jobgether, listed on behalf of a partner company, seeks a Manager Controlling & Planning based in United States. You will oversee workforce planning and operational performance across customer service projects, ensuring the right people are available across phone, chat, and email channels.

You will forecast volumes, optimize resource allocation, monitor real-time operations, and drive reporting improvements.