Remote Workforce Planning Lead — CS Ops & Automation

Not Specified; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Flexible hours

Generous annual leave

Career growth opportunities

Exposure to AI and automation

Job summary

Not Specified is seeking a workforce management professional to oversee planning and staffing for customer service projects. You will ensure staffing aligns with demand and service objectives, and you will drive improvements in planning processes and automation.

The role focuses on forecasting, scheduling, and KPI monitoring, with opportunities to work on AI-driven initiatives across international projects while enjoying a fully remote setup and flexible hours.

Qualifications

• Minimum two years in customer service workforce management or team leadership.
• Proficient in Excel or Google Sheets for analysis.
• Strong analytical, organizational, and problem-solving skills.
• Exposure to AI, automation, and international projects.

Responsibilities

• Plan workforce allocation based on forecasts and service-level targets.
• Develop shift schedules and coordinate with team leaders.
• Monitor KPIs like service levels and workforce utilization.
• Drive improvements in planning processes and automation.

Skills

Workforce management

Analytical skills

Communication

Remote collaboration

Tools

Excel

Google Sheets

Job description

Not Specified is seeking a workforce management professional to oversee planning and staffing for customer service projects. You will ensure staffing aligns with demand and service objectives, and you will drive improvements in planning processes and automation.

The role focuses on forecasting, scheduling, and KPI monitoring, with opportunities to work on AI-driven initiatives across international projects while enjoying a fully remote setup and flexible hours.